• Process Trainer Jobs in Pune,India

  • executive81 hr solution pvt. ltd

Job Description:

Key Skills

Process Trainer Process Trainer Product Trainer

Description

Acclimate new hires to the business and conduct training and upskill sessions
Schedule training in coordination with training TL, HR, Operations Managers & quality team and
ensure completeness within the deadline
Direct structured learning experiences and monitor their quality results
Assess training effectiveness to ensure incorporation of taught skills and techniques into
employees work behavior
Identify training needs by evaluating strengths and weaknesses
Periodically evaluate ongoing programs to ensure that they reflect any changes
Conduct evaluations to identify areas of improvement
Manage team of newbies for defined period and help them in meeting and improving
production and quality targets
Manage weekly/monthly/yearly process KPIs and targets
Ensure candidates successfully clear the training phase (ensuring
weekly/monthly/batch/individual targets are met)
Stay updated with the process knowledge and communicate process updates within the team in
timely manner
Develop or oversee the production of classroom handouts, instructional materials, aids,manuals
Must keep track & document all process updates shared by clients or discussed in team
huddles/meetings/client calls
Attend weekly & monthly calls with stakeholders & client as per the requirement
All escalations which are handled should be accurately dealt with without negative feedback
from clients or internal team
Understanding of nuance and the grey area - you understand its not a black and white world and
understand the difference of working with guidelines vs hard and fast rules
A spidey sense of spam and scams When asked to trust but verify, youre calibrated to do both
Tenacity - you can get to the bottom of situations and enjoy intellectual challenges
A diplomatic and clear communication style Writing well is a no-brainer for you
A positive, can-do attitude - youre ready to contribute to a vibrant and diverse culture, whatever
the day asks of you
Qualification
Bachelor / Master degree preferred or commensurate applicable experience
Demonstrated ability to successfully develop and deliver training programs utilizing skills in
instructional design, program design and training technologies

Skillset required
Proven experience as corporate trainer (Minimum 2 years)
Familiarity with traditional and modern training methods, tools and techniques
Good Presentation & communication skills
Organizational and time management abilities
Proficient in MS Office
Attention to detail
Team player

Function

Call Centre, BPO, Customer Service

Role

Process Trainer

Industry

Dotcom/Internet/E-commerce, ITES/BPO

Summary

Demonstrated ability to successfully develop and deliver training programs utilizing skills ininstructional design, program design and training technologie

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : HR/PM/IR/Training
Role : Training & Development
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
executive81 hr solution pvt ltdarfix

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