• Process Trainer Jobs in Navi Mumbai,India

  • A2Tech
  • Save Job
  • 3 - 8 Years
  • Posted : above 1 month

Job Description:

  • Conducting soft skill /Process training for various processes including training of new as well as existing employees

  • Handling all issues related to performance, behavior, punctuality and attendance within training

  • Conducting performance evaluation within training and give feedback to trainees

  • Conducting certification post training in line with parameters defined for the process

  • Conducting Job Knowledge Quiz for particular processes

  • Counseling trainees to improve performance during training

  • Handholding the trainees during OJT phase to ensure their smooth transition in operations team

  • Ensuring adherence to training processes, training schedule, training timelines and accuracy of training material defined internally as well as by the client

  • Ensuring higher training success rate (% of agents successfully trained and certified as per internal as well as client parameters)

  • Responsible for effectively delivering and facilitating classroom training to customer contact staff in collections and in product knowledge and desktop systems as applicable and ensuring that all training is focused on creating outstanding performance by front line advisor level employees

  • Conducting refresher training for the process

  • Monitoring /Evaluating calls to improve the quality

  • To be a part of quality briefings to ensure consistency and meet the quality standards of the training content

  • Worked with the bottom performers for the excellence of the process

  • Co-ordinated between the operations and the training team for the growth of the employees and meeting the targets for the clients

Profile Summary:

Employment Type : Full Time
Industry : BPO / Call Center
Salary : Rs 2.0 - 5 Lakh/Yr
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Email meenakshia2techconsultantscom
Telephone 9653254249

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