• Process Re-engineering Role - Services Excellence - Banking Jobs in Mumbai,India - 25255472

  • V-Konnect
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  • 3 - 13 Years
  • Posted : above 1 month

Job Description:

Key Responsibilities

- Identification of Process reengineering projects by liasoning with respective Product and Business teams through proper and formal reviews

- Focus on customer service by proactively engaging with customers to further improve the service standards for the respective segment

- Working with other stakeholders including product, marketing, technology, operations and compliance teams to enhance the service standards for Customers

- Will be responsible for enhancing customer experience through process enhancement initiatives across all customer touch-points

- Analyze and monitor customer complaints, conduct root cause analysis and ensure that processes are streamlines for enhanced customer experience for Customers

- Will need to drive branch initiatives with the objective to build traction on FTNR, TAT and other initiatives

- Strengthening Systems, Controls and Processes across for Customers

- Periodic engagement with the regional / cluster leadership to review the the Customer Service Initiatives with a view to improve customer service and experience of customers

- MIS publication (daily, weekly, monthly) as per business requirements

Only Male Candidate can apply

Age MAX36-38 Years

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 30th May 2020

Key Skills:

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