Job Description:

DESCRIPTION Position Process Lead - Recruiting Services
Location Hyderabad

About Amazoncom
Many of the problems we face have no textbook solution, and so we-happily-invent new ones Jeff Bezos
Amazoncom a place where builders can build We hire the worlds brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce Amazon offers everything from books and electronics to apparel and diamond jewelry We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States

About Amazon India
Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earths most customer-centric company Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions Join us so you can - Work Hard, Have Fun and Make History

Amazons Recruiting Services Team is seeking an experienced analyst to support our newly expanded Recruiting Services (RS) Organization Over the next few years, our team is expanding to support global processes (such as rehire, employee referral, candidate facing activities, scheduling etc) This role demands that the individual insists on highest standards at all times while ensuring that results are delivered timely The ideal candidate will function as a team lead, navigate through ambiguous situations and manage global stakeholders This member will also be key in providing overflow support during peak periods

Responsibilities include
Ensure team meets daily processing goals within standard timelines
Balance workloads, approve overtime, and monitor volumes trends
Collaborating with business partners to resolve escalations and deep dive for root cause to eliminate or reduce future contact needs
Provide overall support and guidance as SME
Updating monthly operational metrics by exporting standard reports and calculating key metrics
Process non-scheduling activities (exapplication screening, offer generation) by extracting reports from HR tools, perform teams audit for data accuracy
Maintain & Improve tracking/reporting processes for our programs

Key attributes for the role
Should able to build and test new reports in the spirit of continuous improvement, uses data to respond to trouble tickets and queries from various partners
Has a global mindset; excellent ability to serve a wide variety of clients across the globe (US, EU, Asia)
Process oriented; creates and constantly thinks about processes at all points to improve efficiency
Exceptional bias for action; acts as a highly productive team member for complex projects and ongoing operations

Basic Qualifications
o Excellent communication and organizational skills
o 5 years overall experience, min 3 years relevant experience from HR scheduling process and recruitment operations experience
o MBA degree in HR
o Ability to manage confidential and sensitive employee information and adhere to data compliance
o Good time management and ownership skills

Flexible to work in 24/7 shifts
Masters Degree from an accredited university
Customer service orientation with ability to serve multiple customers (candidates, hiring managers, recruiters and HR business partners)
Operations skills
MS Office experience and ability to use MS Excel for reporting
Good attention to detail and the ability to prioritize in a fast-paced environment, analytical and critical thinking skills
Ability to continually prioritize changing responsibilities
Ability to identify and resolve issues independently
Experience working with large amounts of data and communicating data finding

Job details

Hyderabad, India

Human Resources

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:


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