• Process Improvement Analyst Jobs in Gurgaon,India - 25721350

  • BPO / ITES Company

Job Description:

PIPM (Process Improvement Process Management)

About Process

  • Responsible for Lean / Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site

  • Identify opportunities / issues, define and manage continuous improvement projects using the Lean Sigma / DMAIC framework

  • Define the organizational structure of the project and the interfacing with the functional work streams associated with project tasks

  • Direct and control all work performed within the project framework of the DMAIC phases, and has the authority for project elements task assignment and project schedules

  • Responsible for daily communications and formal project reviews with both the project sponsor and project tollgate review team

  • Recommend solutions and controls, and implementing approved recommendations

  • Ensure accurate quality measurements and tools are implemented within campaigns

  • Meets all project goals (Quality, Delivery and Cost)

  • Identify, track, and manage project tasks, and resolve project issues

  • Proactively disseminate project information / reporting to all stakeholders

  • Identify, manage, and mitigate project risk

  • Ensure that the overall project solution is of acceptable quality

  • Proactively manage scope to ensure that only what was agreed to is delivered, unless

  • Change are approved through scope management procedures

  • Define and collect metrics to give a sense for how the project is progressing and whether the deliverables produced are acceptable

  • Manage the overall work plan to ensure work is assigned and completed on time and within budget




    Senior Business Analyst / Lead Report Analyst

    Location - Gurgaon




  • Excellent Communication Skills Required (B28)

  • Should have Excellent technical (MS Project, Word, and Excel) and math/statistical skills

  • Candidate should be black belt certified mandatory

  • Should have strong understanding of the BPO industry and operations

  • Should have understanding and ability to use statistical process analysis

  • Should have understanding and ability to use math principles, charts and graphs




  • Graduate with minimum 8+ years of relevant experience

  • BPO experience preferred

  • Shift timings - 200pm to 200am (Any 9 hours shift)

    Transport Facility - Home Pick / Drop during night time

    Salary Range - Upto 10 Lacs pa

    Weekly Off - 2 Rotational Off

    Age - 30 to 38 years

    USP - Designation, Growth Opportunities, 2 week offs


    Rounds of Interview

  • HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)

  • Technical Round (Check technical and domain knowledge)

  • Operations (Check capabilities & discuss compensation)

  • Documents - Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents


    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : IT Software : Software Products & Services
    Role : Business/Systems Analysis
    Salary : Rs 8.00 - 10.00 Lacs p.a.
    Deadline : 22nd Jul 2020

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