• Process Associate Customer Service Jobs in Hyderabad,India

  • Headstrong
  • Save Job
  • 2 - 4 Years
  • Posted : above 1 month

Job Description:

Inviting applications for the role of Process Associate, Customer service
In this role, you will be responsible for handling inbound & outbound Calls, Chat and Emails
You will be required to flexible with shift timings and weekly offs and work in a 24/7 Shift window
Your role will require handling customer escalations & Complaints and you will be expected to communicate and explain effectively to the customers
You will be expected to switch between calls, chats & emails as per the requirement
We will prefer people with a technical bent of mind, who are able to resolve digital payment queries of the customers


  • Take Inbound Calls

  • Understands digital payment concept, transfer of payments, usage of digital banking and payments

  • Fluent in English&Hindi

  • People who have handled customer over the phone

  • Display empathy/ understanding/ concern towards customers

  • Provide quick and effective resolution to the customers queries

  • Good Typing speed

  • Resolve customer queries on digital payments

  • Wants to delight customers, above and beyond the call of duty

  • understand the visa processing requirements, various posts, embassy knowledge

  • Is able to communicate clearly, both written and in speech

  • can switch between Email, Chat and Voice support

  • is able to handle complaints, even when handling unpleasant customers

  • Works accurate and with an eye for detail

  • Is able to use automated information systems to analyses the customers situation

  • Handling multiple tasks simultaneously

  • Good with MS Office Skills

  • Holds email etiquettes


  • Graduate/Any

  • Except- B Tech, MBA/ M Tech, MCA, BCA, Under Graduates

Preferred qualifications

  • Customer Service background

  • Hindi & English, Malayalam Language proficiency


Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 15th Mar 2020

Key Skills:

Company Profile:


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