• Process Associate Customer Service Jobs in Hyderabad,India

  • Headstrong
  • Save Job
  • 0 - 2 Years
  • Posted : above 1 month

Job Description:

We are inviting applications for the role of PA, Customer Service
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications
Responsibilities


  • Respond to customer queries and customers concern

  • Provide support for data collection to enable Recovery of the account for end user

  • Maintain a deep understanding of client process and policies

  • Reproduce customer issues and escalate product bugs

  • Provide excellent customer service to our customers

  • You should be responsible to exhibit capacity for critical thinking and analysis

  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you Minimum qualifications

  • Graduate (Any Discipline)

  • Freshers are eligible

Preferred qualifications

  • Previous experience in a customer service role chat/email/voice

  • Effective probing skills and analyzing / understanding skills

  • Analytical skills with customer centric approach

  • Excellent proficiency with written English and with neutral English accent

  • You should be able to work on a flexible schedule (including weekend shift)



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Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 10th Mar 2020

Key Skills:

Company Profile:

Headstrong

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