Job Description:


Job Title Process Advisor Job Location Chennai

To work in a team environment for processing various transactions based on instructions within agreed timelines with accuracy to consistently provide a high level customer service

What will you be doing Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy

Adhere to quality control discipline, procedures and checks at all times

Day to day query resolution, with upward escalation of more complex queries to the management team

Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage

Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self performance reviews

Thorough solution of queries & identify improvements to processes

Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions

What were looking for Effective communication, listening & Email writing skills, including questioning skills

Ability to work independently or as part of a team

High customer focus and ability to address customer needs effectively

Achieving high standards and delivering results with accuracy and attention to detail

Ability to work in shifts

MS Office Applications (preferably, Excel, word & PowerPoint)

Ability to comprehend given set of instructions and apply the same for day to day transaction processing

Skills that will help you in the role

Experience of working in BPO/KPO

Familiarity with procedures, policies, products and services of a financial organisation

Ability to work within deadlines/customer demand

Where will you be working Chennai

At Barclays, each day is about being more as a professional, and as a person Be More Barclays represents our core promise to all current and future employees Its the characteristic that we want to be associated with as an employer, and at the heart of every employee experience We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are

Interested and want to know more about Barclays Visit homebarclays/who-we-are/ for more details

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues Simply put, success is not just about what you achieve, but about how you achieve it

Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals

Our Benefits Our customers are unique The same goes for our colleagues Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be We are proud of our dynamic working options for colleagues If you have a need for flexibility then please discuss this with us

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : HR/PM/IR/Training
Role : Admin/Facilities Mgmt
Salary : As per Industry Standards
Deadline : 18th Feb 2020

Key Skills:

Company Profile:

Barclays Bank PLCarfix

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