• Proactive Software Support Engineer Jobs in Bulgaria

  • Amdocs Ltd
  • Bulgaria
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

City Sofia, 23, BG

Company Amdocs, Inc

Job ID 76038
Required Travel Minimal
Managerial - No

Who are we

If youre a smartphone user then you are part of an ever more connected and digital world At Amdocs, we are leading the digital revolution into the future From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day

In one sentence

In this role you will be supporting our Revenue Assurance and Fraud Management and Detection solutions for Telecom, Media and Entertainment service providers This position involves daily application management, ongoing operational activities, monitoring and troubleshooting of the already implemented system This is a challenging support role in a complex and intensive telecom environment

What will your job look like

You will initiate, configure and apply proactive monitoring tools and methodologies, anticipate critical situations and fix proactively
You will review performance and service quality reports and offer service improvements
You will respond to alerts issued by the system, following up, interacting with affected departments
You will analyze production issues from business and application/code perspective and outline corrective actions Perform Root Cause Analysis of critical issues
You will create and distribute reports
You will constantly improve the system performance
You will alert on any deviation from normal behavior of the system
You will act as first point of contact to the customer, dealing with their requirements and inquiries in a timely manner

All you need is

Bachelors degree in related technical discipline (Computer science or Telecommunications are preferred)
Very good command of SQL
Knowledge in at least one relevant software programing language as JavaScript/Net/ Shell/PowerShell
Good communication skills, fluency in English both written and verbal
Excellent Interpersonal skills and service orientation, strong analytical skills
Availability to travel and support projects abroad for up to 10 PERCENT of the time
Advantages
Experience with Unix, Linux and Windows operating systems
Oracle
ETL tools - SSIS, Informatica
Experience in Fraud prevention related field and basic knowledge on telecommunications
Customer service/Tech support experience

Why you will love this job

You will gain valuable experience and wide knowledge of software systems
You will have the opportunity to be exposed to advanced market technologies
We offer an excellent opportunity for somebody seeking to expand their technical knowledge both in depth and breadth with a range of technology components

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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