• Principal Technical Writer Jobs in United States Of America - 25300947

  • United States Of America, Usa
  • Save Job
  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

Principal Technical Writer (JoinOCI-Docs) - 19001CNI

Preferred Qualifications

Primary Location Santa Clara, CA
Secondary Locations Bay Area, CA; Seattle, WA

Cloud Infrastructure Group

Oracles Cloud Infrastructure team is building new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment Our customers run their businesses on our cloud, and our mission is to provide them with best-in-class compute, storage, networking, database, security, and an ever-expanding set of foundational cloud-based services

We seek top-notch, very senior technical writers with deep cloud infrastructure knowledge and experience documenting APIs and SDKs As an early member of this technical content team, you will have significant influence on technical content strategy in all areas, including authoring environments, integration with engineering workflows, automation tooling, and style guide development You will also collaborate closely with our state-of-the-art user experience team to go beyond traditional forms of product documentation to deliver a ground-breaking overall user experience

These are exciting times in our space - we are growing fast, still at an early stage, and working on ambitious new initiatives At Oracle Cloud Infrastructure, you can have significant strategic and technical impact by helping to build innovative technical content from the ground up If you enjoy a challenge and seek to influence your work and working environment, this may be the opportunity for you

Job Responsibilities

Deliver accurate customer-facing documentation on time and with a high degree of quality

Collaborate with the user experience team to ensure that technical content including documentation, contextual help, UI text, and other forms of assistance are discoverable, usable, and pleasing to the customer

Work closely with engineers and product managers as APIs and SDKs are developed to author documentation in real time

Contribute to strategic initiatives around authoring environments, development processes, and automation tooling

Work closely with other members of the technical content team to ensure consistency in workflow and writing style


7 years of experience

Experience developing API and SDK documentation

Knowledge of cloud concepts and technologies

Knowledge of XML and HTML and experience with structured writing

Impeccable written English skills

Strong team player with outstanding communication, organization, and interpersonal skills We believe the HOW is as important as the WHAT

A history of fearless hands-on investigation and product use and a strong customer advocate mentality

Comfort with agile, swiftly changing, dynamic software development situations

Ability to learn new technologies quickly

Ability to establish and follow style and usage guidelines

Ability to drive, follow, and evangelize cross-team processes

Familiarity with software localization and accessibility guidelines

Understanding of transformation engines and content management systems

Experience using distributed source code management systems, such as Git

Experience using enterprise-grade bug tracking systems, such as JIRA

Experience and commitment to capturing and maintaining institutional knowledge

A Bachelors degree in a writing-intensive field, or significant work experience in startups or fast-paced enterprise technology development environments

Extra Credit

Leadership of a significant documentation team effort

Experience with DITA and topic-based authoring

Knowledge of REST principles and design

Ability to write code samples in Java

Detailed Description and Job Requirements

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers Work with development teams to implement code for new user assistance mechanisms

Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s) Lead discussions at user assistance and feature team meetings Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance Lead and drive cross-team or cross-LOB projects and initiatives Organize, teach, facilitate, and observe pilots taught by more junior UA developers Create support collateral for pilots where appropriate (wiki pages for course pilots) Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization Demonstrate functional knowledge of Windows and Linux or UNIX Demonstrate understanding of four of the following technologies XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance Possess a degree, certificate, or relevant industry experience Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science Minimum of 8 years of user assistance development or relevant experience

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Oracle will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Franciscos Fair Chance Ordinance

Oracle is an Affirmative Action-Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law

Job Product Development

Location US-CA,California-Oakland

Other Locations US-CA,California-Santa Clara, US-CA,California-Redwood City, US-CA,California-San Francisco, US-WA,Washington-Seattle

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 02nd Jun 2020

Key Skills:

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