• Principal Software Engineer - Engineered System Platinum Infrastructure Support Jobs in Bangalore,India - 25341677

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  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

Principal Software Engineer - Engineered System Platinum Infrastructure Support - 19001F8X

Preferred Qualifications

Job Title Senior Software Engineer IC3/Principal Software Engineer IC4

Location Bangalore

Department Name Platinum Services Delivery

Department Description Engineered Systems Platinum Infrastructure Team

The Platinum Infrastructure team is responsible for managing the Oracle Advanced Support Gateway (OASG) The Oracle Advanced Support Gateway runs on Oracle Enterprise Linux Operating system hosting Oracle Enterprise Manager, OMS Database, ASR manager and other proprietary services required to deliver Platinum Services The OASG will be monitored, patched, and maintained by Infrastructure team remotely via the secured connection The team also ensures the health of Oracle Platinum Services Remote Fault Monitoring framework Oracle Advanced Support Gateway remotely monitors for faults in the hardware, database, operating system and networking components of Certified Engineered System Platinum Configurations For more information about Platinum Services please refer to https//wwworaclecom/support/premier/engineered-systems/platinum-serviceshtml

This role requires the Engineer to understand the objectives of our top end Platinum service and to manage this service accordingly This job requires excellent technical knowledge of Linux Operating systems, Oracle databases and enterprise monitoring tools like Oracle Enterprise Manager, combined with automation and scripting expertise The goal is to provide excellent service and achieve the highest satisfaction of our top customers A successful candidate should be widely regarded as a subject matter expert in their current role and demonstrate the ability to resolve complex problems or identify acceptable workarounds The candidate should be able to perform their assigned duties with a great degree of independence and require minimal direction The candidate should be adept at building relationships across organizations and leveraging these relationships to resolve cross-product issues

Job Requirements

Excellent customer service experience, excellent written and oral communication skills, structured organization skills and thorough knowledge of IT concepts, strategies methodologies and practices is essential


Bachelors and Masters degree in Computer Science or Engineering


Strong understanding of Linux Operating system, networking and systems

Ability and willingness to work on multiple technologies

Experience with Oracle Enterprise Manager / Grid Control

Experience with Scripting languages like Shell/Python/Perl/Bash

Experience with Ansible automation and playbook creation

Oracle Database Administration and SQL/PLSQL programming

Excellent verbal and written English language communications skills

Candidates must be highly motivated, have initiative, be team-oriented and able to meet aggressive schedules required in a fast moving environment


Self driven and result oriented

Strong customer support and client relation skills

Effective communication (verbal and written)

Focus on relationships (internal and external)

Strong willingness to learn new things and share them with others

Team player

Confident and decisive

Expertise (maintaining professional in own discipline)



Organizational skills

Coaching/knowledge transfer Ability

Strong Problem solving/analytical skills


Customer service people, having 8 years of experience and willing to work in 24*7 environment


A Unique opportunity and long term career possibilities in different directions and multiple technologies

The candidate should not expect to have to work overtime on a regular basis, but may be required on an as needed basis The work hours would need to be flexible as you will have to adhere to each customers scheduled timeframes

The candidate needs to be prepared to work assigned shifts including night shifts

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues Services may be frequently provided by on-site customer visits

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Job Support

Travel No

Location IN-IN,India-Bengaluru

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Jun 2020

Key Skills:

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