• Principal Site Reliability Developer 5 Jobs in Bangalore,India

  • ORACLE
  • Save Job
  • 12 - 15 Years
  • Posted : above 1 month

Job Description:

Principal Site Reliability Developer 5 - 19000CL4

Preferred Qualifications

Job Title Service Reliability Developer (SRD), Cloud Service Centre

Grade IC 5 or above based on skills & experience

Purpose As a Service Reliability Developer (SRD), you will be focused on improving service reliability through automation, increasing performance and operability of Oracle Cloud Services through smart, scalable, repeatable solutions, and driving innovation back through the software development lifecycle

You will have your hand on the pulse of the service and will play a key role in troubleshooting and resolving service issues
You will create future automation and tooling that will allow us to continuously improve our service
Your role in driving improvements in availability, effort and velocity will delight our customers while reducing costs of operations

Location UK-Reading / California-Redwood City / India-Bengaluru / Prague-Czechia

Description We are looking for a Service Reliability Operator (SRD) who will ensure the availability and resiliency of our Cloud services 24x7x365 The ideal candidate will always have a pulse on the Oracles SaaS services and be directly accountable for the troubleshooting and resolution of service issues while continuously developing solutions to improve telemetry and automation

Your goal is to improve availability by reducing time to mitigate through software development, ensure we are measuring the right things, and automating tasks that impact development velocity, availability or productivity

You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues Technically, you will understand the full stack of the services you support (Network to Application) and are able to dig deep into the service to determine how to best mitigate customer impact

Further, you will drive improvements through the development of solutions and engage partner teams to drive down incident counts, reduce severity of events and minimize Time to Mitigate You will help create a Site Up culture across all Oracle Cloud teams

We look to the SRD to continually review and enhance systems, methods, and applications to enable the delivery of a positive customer experience to highly acclaimed hosted SaaS products

As a member of the Oracle Cloud Service Centre team, you will be surrounded by willing to help individuals representing some of the brightest and most innovative minds in the industry You will be a part of an organization that prides itself on providing training, empowerment, and career progression

Responsibilities

Automate the process of proactive service checks and enhance smart monitor/triage tools that span automated machine response, system/application alerts, E-mails, and phone calls to ensure appropriate priority and response
Gather data from service impacting events from multiple signals, including phone, E-mail, service telemetry, and alerting to build predictive models and automatic actions
Communicate with professionalism and precision to internal and external customers during high priority situations
Identify and work with engineering to implement opportunities for automation, signal-to-noise reduction, recurring issues, and other actions to reduce time to mitigate service impacting events and increase the productivity of Cloud Operations and Development resources
Manage the coordination, documentation and tracking of critical incidents ensuring rapid and complete issue resolution and appropriate closed loop to customers and other key stakeholders
Work upstream with Service Operations and Development to develop and maintain standard operator procedures and troubleshooting guides that improve time to mitigate
Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of servers and applications within the Oracle Cloud Platform
Assist in the training and development of more junior team members

Knowledge, Skills, Abilities, and Background

Able to work as part of a shift in a 24x7x365 operations team
Must be willing to work non-standard work shift (though primary shift is daytime) including evenings, holidays and weekends on a rotation basis

University degree (or minimum College diploma) in the field of computer science or equivalent or 5 years equivalent work experience in infrastructure, systems, engineering or development environment
Excellence in verbal and written communication Ability to communicate with all levels during critical events
Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks
Demonstrable experience in one or more scripting/programming languages Powershell, Python, Perl, PHP, etc
Familiarity with TCP/IP protocols, firewall management, and database administration
Experience installing, configuring, and maintaining Linux, Linux services, and Linux networking
Configuration and maintenance of applications such as Apache, Memcached, Squid, MySQL, NFS, DHCP, NTP, SSH, DNS, and SNMP
Excellent knowledge of JIRA, Confluence
Good interpersonal skills with ability to present ideas in business-friendly and user-friendly language Team oriented
Highly self motivated and directed with keen attention to detail
Proven analytical and problem-solving skills with strong customer service orientation
Ability to effectively prioritize and execute tasks in a high-pressure environment

Maybe consider changing the title to Service Reliability Developer or Service Reliability Engineer or System Reliability Developer If we are looking for people to code automation, we should make sure the job title reflects the outcome we desire

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Company
ORACLEarfix

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