Job Description:

Ref# 24789

Function Technical Support

Location India, Hyderabad

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital Be part of a winning team that leads the way in Enterprise Information Management

The opportunity

The Product Specialist is a technical role on a high-powered and motivated team responsible for investigation and resolution of customer issues on one or more products A product specialist is desired to work on all kind of (technical) issues to understand the issue fully, analyze the behaviour, propose workarounds/solutions and ensure customer satisfaction is met on-time with quality resolutions while keeping both business interests and customer satisfaction at the core The role also requires cross-functional interaction with Engineering and Professional Services

A Product Specialist is required to be on multiple Shifts and also on-call on a rotational basis throughout the year

You are great at

Work on medium to complex customer issues and with Escalation Management as & when needed
Work towards achieving individual and overall Global Technical Support (GTS) Initiatives & Goals,
Authoring Technical Documents (Knowledge Articles, or KBAs) & Champion Toolkits that will create a self-serve knowledge base,
Mentor new engineers on both technical and process aspects, conduct KT sessions as applicable,
Takes initiative in team building & development activities

What it takes

1-2 years of professional experience
Customer Support experience on a technical support environment
Proficiency in Operating Systems Windows and RHEL
Troubleshooting and Debugging Skills with Oracle and MS SQL Server
Experience in debugging and troubleshooting Java and Javascript-based applications
Basic knowledge /Understanding of Networks and Protocols (HTTP/HTTPS etc)
Analyzing and Interpreting Logs based on OS, Java and Application Servers (eg TomEE)
Nice to have Familiarity on document / content / process mgmt software

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Opentext Technologies India Pvt Ltdarfix

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