• Principal Process Manager , Commercial Card Jobs in United States Of America

  • United States Of America, Usa

Job Description:

At Capital One, were building a leading information-based technology company Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking We measure our efforts by the success our customers enjoy and the advocacy they exhibit We are succeeding because they are succeeding

Guided by our shared values, we thrive in an environment where collaboration and openness are valued We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results We elevate each other and obsess about doing the right thing Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams Together, we are on a quest to change banking for good

Principal Process Manager, Commercial Card

We are seeking dedicated, disciplined, process professionals who excel in a team environment This person will have excellent communication skills, attention to detail, and the ability to adapt to change quickly The ability to influence up is crucial to success in this position, as is the ability to navigate an ambiguous and undefined environment This is an excellent opportunity to use knowledge/experience of Agile concepts to continue your career in the field of Process Management

In this role, you will be accountable for Fulfillment Operations which includes plastics and statements management You will also play an integral part in working with the tech team to develop our Robotics Process Automation (RPA) program Overseeing these processes requires interaction with third-party vendors that execute various systematic and manual aspects of these procedures, as well as understanding and influencing impacts throughout the Commercial Card value chain There is a need to evolve to true end-to-end process management and develop an improvement agenda that reinvents how we manage these functions (SLAs, goals, supplier interaction, issue management) to drive effectiveness, efficiency, and risk mitigation

We are looking for a self-motivated and intellectually curious individual who loves to seek and solve problems They need to be able to craft and drive the improvement agenda in addition to managing day-to-day operations Excellent communication and teamwork is a must as there are several internal and external stakeholders to manage


Day to day oversight of multiple processes monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls;

Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review

Prioritize RPA backlog with the business

Work with the RPA team to create business requirements, test functionality, and implement new improvements

Maintain formal process documents (eg procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts

Drive continuous improvements and collaborate cross functionally to decrease cycle time from app to spend/ramp

Basic Qualifications

- High School Diploma, GED or Equivalent Certification, or Military experience

- At least one year of Process Management experience

Preferred Qualifications

- Lean, Agile, Six Sigma, Business Process Management, or Project management certification(s)

- At least two years of Process Management experience

- At least one year of experience working in an Agile Team environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law Capital One promotes a drug-free workplace Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodationcapitalonecom All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations

For technical support or questions about Capital Ones recruiting process, please send an email to Careerscapitalonecom

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site

Capital One Financial is made up of several different entities Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp (COPSSC)

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Feb 2020

Key Skills:

Company Profile:


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