• Principal Engineer , Technical Support Jobs in United States Of America

  • Dell India
  • United States Of America, Usa
  • Save Job
  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

Dell Technologies is a collective of customer-obsessed, industry-leading visionaries At our core is a commitment to diversity, sustainability and our communities We offer unparalleled growth and development opportunities for our team members We believe that technology is essential for driving human progress, and were committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live

RESPONSIBILITIES

Applies technical support expertise to resolve customer issues Responsible for providing telephone, email, chat and remote diagnostic technical support of assigned products

Works closely with peers and internal SMEs to increase knowledge and resolve customer issues Identifies and provides resolutions to technical problems

Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems

Leads efforts in facilitating problem recreation and failure analysis of systems level issues

Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution

Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues

Identifies, documents and escalates customer issues to senior resources

Champions and develops innovative principles and ideas

Performs analysis of product trace and logging information

Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment

Maintains a closed-loop communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status

Responsible for sharing all acquired knowledge concerning problem resolution

Contributes to centralized problem identification and resolution database

May provide senior or expert level tasks similar to Engineering for assigned products or skills

Identifies and interprets interoperability and support matrixes Identifies, reviews, creates and delivers timely and highly focused training programs and/or serviceability enhancements within the

Field and Technical Support Departments

Takes responsibility for delivery of own goals and accepts ownership of his/her part in the delivery of department goals

Makes and drives the delivery of own departments commitments

Follows through on issues that need resolution and understands and utilizes appropriate escalation

Is trusted to maintain confidentiality of critical information Will take on extra responsibility and non-routine assignments

Makes and meets commitments Follows through on issues that need resolution even when outside area of responsibility

Uses judgment, creativity and sound technical knowledge to obtain and recommend solutions Identifies, documents and reports design, reliability and maintenance issues

Gains support and commitment from others and mobilizes people to take action

Validates technical information and issues early warnings and disseminates information as needed

Occasional travel to customer sites (less than 5 PERCENT )

RSA Professional Certification desired

Skills and Requirements

Ability to work in a team environment
Analytical ability
Business Writing skills
Communication skills
Customer Service skill
Detail oriented
Interpersonal skills

Technical

Linux Linux system administration understanding and troubleshooting
Oracle/SQL Ability to build queries and interpret query results and troubleshoot DB issues
SSL Good understanding of client/server connectivity, certificates, signing and troubleshooting
PKI Understanding Public Key Infrastructure and how to manage digital certificates and troubleshoot PKI issues
LDAP/AD Ability to configure AD, troubleshoot AD issues Good understanding of SAML and LDAP protocols
J2EE Application Servers Ability to configure and troubleshoot issues with these types of application servers
Wildfly
Tomcat
Websphere
Server hardware/RAID understanding Understanding of CPU, memory, BIOS settings, RAID configurations and system functionality
VMWare Understand how to build and troubleshoot VM issues in an application client/server environment including network configuration
Networks Ability to setup, configure, troubleshoot networks, analyze packet captures, address performance issues
Familiar with writing scripts and creating tools with bash or python
Typically requires 8 years of related experience with a Bachelors degree;

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate Dell will not tolerate discrimination or harassment based on any of these characteristics Learn more about Diversity and Inclusion at Dell

Job Family RSA Engineering Job ID R032942

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Company
Dell Indiaarfix

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