• Principal Engineer , Service Delivery Jobs in China

  • Dell India
  • China
  • Save Job
  • 15 - 18 Years
  • Posted : above 1 month

Job Description:

Maintain broad based technical and solutions knowledge in key IT Enterprise Solution areas

Service role, provide country-wide support deployment of Dell enterprise solution, act as senior solution expert with deeply expertise
Provide full and strong competitive analysis support for sales/presales team in service scope, well documentation, lead/reengineer customer expectation for challenged situation
Driving assigned deployment service business growth as Service expertise, lead technical direction, positioning, solution support
Communicate/align with Dell internal sales/presales team to deliver service messaging
Tech lead implementation of important and complex projects, coordinate right resource to deployment service projects
Good Both directly or as part of Dell customer-facing team, work with account sales/presales team to deliver technical solution / proposal / Competitive analysis for customer in implementation
Candidates will be prioritized if has similar experience/skill on the targeted solution area
Performance/bonus is measured by attainment of respective line of business

The role has 3 primary duties

Acting as Service expertise in Pre-Sales stage Orchestrate and lead holistic infrastructure optimization and transformation solutions for large, early adopter, and strategic Dell customers; work closely with Dell account teams on targeted business opportunities for deployment-led solutions; lead communications to explore customer needs and specify desired outcomes, conduct assessments, develop service business cases, recommend services, set expectations based on real world experience, develop proposals, overcome objections, forge relationships with customer executives and technical staff to ease transition from pre-sales to post-sales and ensure continual customer satisfaction

Post-Sales Service Delivery Oversee teams on large infrastructure optimization and transformation projects for early adopter and strategic Dell customers; clarify and confirm detailed requirements, lead/deliver process and assist solution design, provide over-sight at key management milestones throughout implementation, conduct quality assurance reviews, share knowledge and experience with the project delivery team, assist in the resolution of management escalations
Deliver Dell storage and networking onsite deployment service in Great China Region

Thought Leadership & Evangelism Serve as a recognized subject matter expert and thought leader with deep expertise in converged enterprise infrastructure (servers, storage, networking, service management) for virtualized/cloud solutions; leverage customer engagements to capture best practices and develop intellectual property, evangelize data center


Experienced presentation skills with advanced understanding of mainly technical solution which includes working with ROI, cost analysis
BS and/or MA in related field expected; certifications highly regarded
3 years practical similar job (service solution architecture) or deep diving on storage & Networking product/technology in a vendor;
15 years related technology experience; 5 years field engineer experience, 3 years direct pre-sales experience is preferred
Creation of Enterprise Architecture blueprints, standards & scalable applications Platform Optimization virtualization (VMware, MSFT, Xen, etc);
Operation Systems UNIX/Linux/Windows; Platform migration
Database Oracle, MSSQL etc
Data Management storage optimization, consolidation, data protection
Services Management ITIL v3 processes, tools selection, and best practices
Network Architecture & Optimization design/migration/architecture; Routing, Switching, LAN, WAN, Firewalls, Load Balancers, SAN
Business Continuity and Disaster Recovery
Understanding of Service Oriented Architecture (SOA)

Strong command of English
At least Bachelor Degree or equivalent formal education
Excellent knowledge of storage and networking content infrastructure solution in the market, Preferable Knowledge and experience with storage and networking
Strong marketing sense and presentation skill
Strong creativeness, openness, and competitive analysis capability
Possess the ability to resolve issues and conflicts, take ownership when faced with challenging situations Willingness to accept responsibility and ownership

Bachelor degree and above preferred

Travel is required by this position


Job Family Engineering Professional-Services Job ID R38658

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

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