• Principal Engineer Jobs in Bangalore,India - 25311707

  • Altisource Portfolio Solutions Pvt Ltd
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:


Do you have a passion for leading edge, Business Process Automation product support
Are you ready for a critical role working with a team of talented and enthusiastic product support professionals
Are you ready to work for a successful, growing and proven company where ownership, accountability and performance are rewarded

If so, nice to meet you; Join the team at Altisource to help revolutionize-automate the business processes relating to how homes are bought, sold & maintained in the United States This is a best of both worlds opportunity where you can participate in a true startup with the backing and financial security of Altisource (NASDAQ ASPS) a leading provider of real estate transaction services
We are looking for an experienced, brilliant and innovative Product Support Engineer, reporting directly to our Director, Product Support if you are up for the challenge, keep reading!
As the Product Support Engineer you will be responsible for supporting new automation products using PegaSystems to give the best real estate experience for the business users You will transform data into insights and proactively identify opportunities that meet the needs of our business You will work both independently and cross-functionally to generate ideas, transform those ideas into high level requirements, and work closely with Product management and development to deliver new features You will be responsible for owning those initiatives and measuring success of your initiatives

Execute IT application support activities Envision and support adherence to best practices and standards
Evaluate Problems and issues to identify support trends and recommend solutions and workarounds
Develop repeatable automated processes for application support and release management
Receive, record and prioritize issues reported by end-users, escalate via the appropriate channels when necessary
Liaise between development teams and business users for support and incident requests; record and report bugs and enhancement requests
Establish and maintain effective working relationships at all levels of customer and internal organizations
Create and maintain secure release migrations in collaboration with technical leads from application development teams
Execute the migration plan for releases and fixes as established by development manager and Scrum Master
Organize internal resources to achieve the migration of releases to production environments as established by compliance and segregation of duty policies
Demonstrate effective communication, teamwork, problem-solving, and flexibility
Manage customer escalations and recognize when to solicit additional help
Participate in highest-level technical discussions with product teams to resolve product issues and represent customer segments
Create and maintain knowledgebase of known support issues and resolutions
Develop, Present & Participate in knowledge sharing sessions with other members

Key Result Areas
Incident SLA fulfillment >= 95 PERCENT
Improve incident resolution time by reducing kickbacks to less than 5 PERCENT
Maintain Application Uptime >= 99 PERCENT
Performance (Avg response time =< 3 secs for 90 PERCENT of transactions) SLA > 97 PERCENT

You are a BE/BTech graduate in Computer Science, Computer Engineering or other Engineering streams
You are Pega System Architect Certified, or Pega Senior system Architect Certified professional with 2 years of experience supporting enterprise software applications
You have experience in Oracle and/or DB2 and MS/SQL and have experience on resolving complicated issues with multiple audiences, both technical / non-technical and release migration activities
Experience in application monitoring and performance monitoring using standard tools Experience with tools such as AppDynamics, Splunk etc,
Hands-on experience with Application Servers and Web Servers Experience with Apache, Tomcat, JBoss etc, is a plus
Strong hands-on experience in debugging Java based applications
You have excellent written / verbal communication skills and excellent technical troubleshooting skills
Prior production / product support experience is a must
Working knowledge of the residential mortgage industry would be an added advantage
Ability to quickly learn and stay current with new technologies, product features and their architecture
Ability to work in a high-paced dynamic environment with broad level requirements, deadlines, pressures etc
Highly motivated, a Go-Getter who needs very little or no supervision
Willing to work in flexible (mid IST) shifts

Competitive salary based on your experience and skills we believe the top talent deserves the top rupee
Bonus Potential if you go above and beyond, you should be rewarded
Good Health
Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
Wellness Programs (examples include eye examination, diabetes checkup camp, hemoglobin check and health talks)
10 paid holidays, plus 26 paid days off per year
Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
Opportunities to join our community service initiatives, including Habitat for Humanity
Are you up to the challenge What are you waiting for Apply today!
If you have any questions or concerns, feel free to reach out to us at Careersaltisourcecom
We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans, Financial Services/Stockbroking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

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