• Principal Customer Solutions Engineer Jobs in United States Of America - 23845754

  • Cisco Systems Inc.
  • United States Of America, Usa

Job Description:

Duo Security, now a part of Cisco, is the leading provider of Zero Trust security and multi-factor authentication delivered through the cloud

Duos mission is to make security simple for everyone We were born from a hacker ethos and a desire to make the Internet a secure place We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work

Our team is our secret weapon We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the worlds most pressing geopolitical challenge transforming the security industry as we know it Together we build solutions that are easy, effective, trustworthy, and enduring And thats why we are the most loved and trusted company in security

What youll do

As a Principal Customer Solutions Engineer, you will partner with our Customer Success Managers to drive time-to-value for Duos most strategic customers, specifically by leading technical onboarding engagements You will provide architectural guidance and best practices that translate business objectives and requirements into specific recommended configurations, and identify/troubleshoot potential deployment blockers You must be a strong communicator who comfortably adapts to various customer situations and audiences (from IT administrator to CISO) You should have relevant experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support Your other responsibilities will include

Effectively managing customer expectations - develop, foster and maintain trusted advisor relationship to establish and maintain technical credibility

Develop playbooks to drive scalability through repeatable implementations, using your attention to detail and focus on process efficiency

Build technical proficiency across Duo products and supported technical integrations Present product demos and share knowledge with others through the creation of technical notes and/or end user training materials

Conduct virtual and occasional onsite project meetings, trainings and knowledge transfer sessions

Develop, foster and maintain effective working relationships across internal Duo Security teams Collaborate with Engineering and Product Management, advocate customer feature requests and help influence our product roadmap

Consistently grow your knowledge of the competitive landscape and industry news Confidently position Duo and handle objections related to competitive solutions

Skills you have

7 years experience in a customer facing role as an implementation consultant or technical project manager delivering SaaS-based solutions

4 years experience in an IT role (system/network administration, security related industry)

Bachelors degree in Computer Science or other technical degree preferred

Ability to motivate and lead customers from project planning through successful implementation by leveraging strong technical relationships

Ability to manage and prioritize multiple customers and project requirements during different stages of the implementation lifecycle

Excellent written and oral business communication, and project/time management skills

Comfortable working in large complex Enterprise environments, and ability to assess/diagnose complex network and authentication workflow issues

Technical Skills

Deep understanding of security technologies including two-factor authentication, identity and access management, PKI, Windows and/or Unix system administration, and virtualization technologies

Administrator-level experience with Microsoft technologies, including Windows Server, Azure, Office 365, Exchange/OWA, AD FS/claims rules

Hands-on experience administering Active Directory and/or LDAP, configuring domains and trusts,

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : System Administration
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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