• Principal Associate , Operations Lead Jobs in United States Of America - 25674530

  • CAPITAL ONE FINANCIAL SERVICES CLIENT
  • United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

At Capital One, were building a leading information-based technology company Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking We measure our efforts by the success our customers enjoy and the advocacy they exhibit We are succeeding because they are succeeding

Guided by our shared values, we thrive in an environment where collaboration and openness are valued We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results We elevate each other and obsess about doing the right thing Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams Together, we are on a quest to change banking for good

Principal Associate, Operations Lead

Capital One, a Fortune 500 company and one of the nations top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients Our goal is to create one of the nations great banks, and we have the necessary ingredients a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work

As a Principal Process Manager (Principal Associate) supporting the Walmart servicing relationship, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time This role will play a key role in delivering and executing on business processes that impact the companys bottom line In this position you will contribute immediately while strengthening your process management best practices

We are seeking dedicated, disciplined, process professionals who excel in a team environment This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly The ability to influence up is key to success in this position This is an excellent opportunity to continue your career in the field of Process and Operations Management

General Responsibilities

Supporting the Walmart service experience and enhancing the channels client relationship
Leading and owning oversight of smaller process improvement work and collaborating with teammates and partners on larger initiatives
Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives within and outside of Capital One (Walmart)
Identify and implement process improvements driving issue resolution/risk mitigation activities
Tracking and resolving process breakdowns
Understanding customers needs of the process and driving process improvements
Developing and maintaining formal process documentation
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
May lead a team and/or direct others on projects

Basic Qualifications

High School Diploma, GED or equivalent certification
At least one year in MS Office
At least one year of process management experience

Preferred Qualifications

Bachelors Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At least one year of experience in Compliance or Risk Management
At least two years of experience in Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law Capital One promotes a drug-free workplace Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodationcapitalonecom All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations

For technical support or questions about Capital Ones recruiting process, please send an email to Careerscapitalonecom

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site

Capital One Financial is made up of several different entities Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp (COPSSC)

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 15th Jul 2020

Key Skills:

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