• Principal Advanced Support Engineer Jobs in Gurgaon,India - 23836514

  • ORACLE
  • Save Job
  • 10 - 12 Years
  • Posted : above 1 month

Job Description:

Principal Advanced Support Engineer (PeopleSoft Techno-Functional) - 190019P9

Preferred Qualifications

Job Requirements

Minimum 10-12 year of extensive experience working on PeopleSoft implementation, upgrade and support projects
Extensive hands-on experience with PeopleTools, Application Engine, Peoplecode, XML Publisher and Integration Broker in PeopleSoft V92
Be an expert with PIA and PeopleSoft Portal technologies
Should be able to architect complex solutions involving PeopleSoft and Cloud technologies
Experience in designing, implementing Fluid pages within PeopleSoft
Strong troubleshooting, verbal/written and problem solving skills
Ability to work effectively in a fast-paced team environment and under an established time-line
Good understanding of Core HR, Absence and Global Payroll modules within PeopleSoft and preferable Oracle HCM Cloud
Should have a good understanding of all technical capabilities of SaaS and PaaS including extensions, Integration and reporting perspectiveBe able to articulate complex technical solutions involving these limited features
Be able to run discovery sessions with customers, collect requirements, educate and evangelize on Oracle cloud solutions/strategies and independently develop proposals
Should have a command on all integration patterns for SaaS (HCM and ERP) involving various technologies and frameworks This include all Integration options within PaaS, various SOA and REST based frameworks on-premise
Should be familiar with all of reporting possibilities within SaaS Should be able to design complex reporting solutions involving various PaaS components

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position In addition, experience with Oracle*s core products, applications, and tools

Job Support

Travel Yes, 50 PERCENT of the Time

Location IN-IN,India-Gurgaon

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : ERP/CRM
Salary : As per Industry Standards
Deadline : 15th Apr 2020

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