• Premium Support Specialist , AEC Jobs in United States Of America - 23788800

  • AUTODESK
  • United States Of America, Usa
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Global Product Support (GPS) is a dynamic team of product, industry, and workflow experts responsible for delivering our Enterprise Priority Support services to our most strategic customers We provide technical guidance, analytics, thought leadership, and hands-on, root-cause problem resolution to help and inspire our enterprise customers to maximize the business value and adoption of their technology investments

GPS is part of our Customer Success organization and our 2000 person Worldwide Field Operations division

Position Overview
Given Autodesks Business Model Transformation and our focus on Customer Success, our Enterprise Priority team is looking for highly motivated industry professionals who will be responsible for resolving Enterprise-level customer issues through an empathetic approach You will provide strategic technical advisory services and support to maximize our customers investment in Autodesk solutions

Responsibilities
Respond to support requests for our Enterprise customers
Prioritize critical technical issues and monitoring of service level compliance
Perform root cause analysis to mitigate reoccurrence
Trend analysis of customer issues; maintain support insights for account team
Advance customer issues to senior staff as required
Research, verify and document product defects
Actively handle personal backlog of support requests
Document support interactions in a company-wide case management system

Minimum Qualifications
1 year of experience in BIM, Architecture, Construction or related field
Proficiency or familiarity using Autodesk Revit or other related software (ie Grasshopper, Rhino) in a production environment
Proficiency or familiarity of BIM and Architecture industry needs and workflows
Demonstrable troubleshooting and analytical skills
Excellent facilitation and communication skills in English
Strong work ethic, craftsmanship, and quality standards

Preferred Qualifications
Bachelors degree or equivalent experience in Architecture
Knowledge of products within the Autodesk Building Design Suite and Autodesk Infrastructure Design Suite
Customer success experience

The Ideal Candidate
You focus on the customer You build strong customer relationships and gain insights into their needs You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
You value accountability You follow through on commitments and make sure others do the same You act with a clear sense of ownership, taking personal responsibility for decisions, actions, and failures You establish clear responsibilities and processes for monitoring work and measuring results, including opportunities to give and receive feedback
You have courage You have the passionate self-belief and trust necessary to be bold and brave in your actions to take controlled risks and encourage others to challenge your ideas, and delivery strong results
You work cooperatively You are comfortable working with colleagues at all levels and from all over the world to achieve shared objectives You partner with othersrepresenting your own interests while being fair to others You easily gain the trust and support of others and credit others for their accomplishments and contributions
You get stuff done You are a self-starter who steps up to handle new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm You take action identifying and seizing opportunities without unnecessary planning

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 11th Apr 2020

Key Skills:

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