• Premier Technical Support Specialist - L1 Jobs in Netherlands

  • Motorola Mobility, Inc.
  • Netherlands
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Position Description
This a technical role within the Lenovos Premier Technical Support team based in Amsterdam In this role you will be delivering best in class support to Lenovos Premier Support customers in Netherlands Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication

Day-To-Day Tasks
Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identifies the cause of hardware / software faults and provides a solution
Resolve over phone or email or onsite via parts and engineer dispatch
Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution
Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues
Provides input on recurring customer problems and shares that information with other technical team members when relevant
Monitors own open case workload and drives to closure

Position Requirements
- 3 years of experience in Client Technical Support roles
- Technical Knowledge on client (Notebook, Desktop, & Tablets)
- Experience within IT Services and Working with Field Service Providers
- Working Knowledge on Windows Operating Systems and MS Products
- Business fluent Dutch and English language

At Lenovo were proud to be an equal opportunity employer Applications from people with disabilities are welcome!

About Lenovo Premier Support Services

Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency

About Lenovo

Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal to be known as the best in what we do

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 03rd Mar 2020

Key Skills:

Company Profile:

Motorola Mobility, Incarfix

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