Job Description:

Were the global leader in workspace scheduling technology We make it easy to find and book space to meet up and work together We provide workspace scheduling software to over 1,000 of the worlds biggest brands, integrating meeting room and workspace reservation solutions that help remove friction in the workplace and free businesses and their people up to get the most out of their working day

Principle Responsibilities of the role

Work in support team to solve various system and application configuration related issues
Gather and showcase deep knowledge of Condecos products and its various integrations and configurations
Converse with Global customers to identify and solve the issues in application usage
Analyse and monitor complex problems across cloud infrastructure and software using a range of tools and techniques
Work closely with Operations, Customers and Engineering to diagnose and troubleshoot issues
Understand and support highly scalable operating practices and deployment strategies for applications and web services built using Microsoft technologies (ASPNet, c#, MVC, SQL server, Java script, Exchange server, IIS, Azure, Load Balancers / Firewalls) based upon knowledge and experience gained
Provide feedback to L3 and Engineering on misses in documentation and KBs Maintain and enhance KB articles for obvious misses
Participate in development and operational meetings (eg Stand-ups / Retrospectives), and occasionally participate in department meetings
Support other engineers on the team with guidance, experience, oversight, advice, and reviews
Work with support tools and processes religiously so that information is always up to date in the incidents
Understand the release notes for any new updates to the application
Hands on in configuring any hardware/software component in the product supported

Essential Skills

Exceptional communication (English) No grammatical mistakes Voice clarity
24/7 Shifts Weekends when required
Excellent in providing support on IIS Web Applications based on Microsoft Web technologies
Hands on Troubleshooting using deployment, monitoring systems
Deep functional and system Configuration knowledge for the product supported
Understanding of Upstream and downstream system for the product supported
Worked on Virtualised or Cloud based environments
Web API troubleshooting experience
SQL DML statements

Package and Benefits

Health insurance
Accident insurance
Transport allowance
Gratuity
17 days holiday
7 paid sick days
10 optional days public holiday

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
condeco softwarearfix

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