• United Kingdom, Uk
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Description

Premier Relationship Banker

Liverpool

As a Premier Relationship Banker you will create exceptional client experience by providing excellent service, helping clients achieve their ambitions and meet their day to day banking needs Barclays Premier Banking is a key personal banking segment within Barclays UK that delivers the best of Barclays to circa 1 million qualifying affluent clients in the UK and globally, through the provision of carefully selected and personalised benefits, rewards and service models

What will you be doing
You will be inquisitive to clients financial standing and offer suitable solutions to aid the client in achieving their goals
You will have responsibility for managing a portfolio of clients as part of a virtual team, building meaningful client relationships to help grow the business and strengthen the brand
You will proactively welcome and complete financial reviews of a virtual portfolio of Premier accounts, via outbound calling, with clients
You will be proactively managing inbound calls, collaborating with a group of other Premier Relationship Bankers, in line with contact strategy to deliver strong relationships
You will be committed to continuously developing knowledge, skills and capability, using available tools and resources such as the Colleague Learning Curriculum and My Journey

What were looking for
The ability to understand the Premier Proposition and its relevance to wider branch offering and the UK economic market
The ability to be proactive in understanding key changes in the economy which impact Premier Clients
A sound knowledge of Barclays specialist offerings including wealth, mortgages, business and international
Knowledge of competitor premier banking offerings

Skills that will help you in the role
Strong stakeholder management skills and intermediate questioning techniques, in particular without face to face interaction
The ability to build strong relationships with customers via virtual channels
Preferred Systems Skills Microsoft office packages and Customer Contact Tool management system
Flexibility to work a variety of shift patterns as required

Where will you be working
Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment You will have access to our on-site staff canteen Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park

Interested and want to know more about Barclays Visit homebarclays/who-we-are/ for more details

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues Simply put, success is not just about what you achieve, but about how you achieve it

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals

Our Benefits
Our customers are unique The same goes for our colleagues Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be We are proud of our dynamic working options for colleagues If you have a need for flexibility, then please discuss this with us Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays key UK location from that advertised

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : As per Industry Standards
Deadline : 07th Mar 2020

Key Skills:

Company Profile:

Company
Barclays Bank PLCarfix

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