• Netherlands

Job Description:

Headquartered in Palo Alto, CA, TIBCO Software enables businesses to reach new heights on their path to digital distinction and innovation From systems to devices and people, we interconnect everything, capture data in real time wherever it is, and augment the intelligence of organizations through analytical insights Thousands of customers around the globe rely on us to build compelling experiences, energize operations, and propel innovation

Our teams flourish on new ideas and welcome individuals who thrive in transforming challenges into opportunities From designing and building amazing products to providing excellent service; we encourage and are shaped by bold thinkers, problem-solvers, and self-starters We are always adapting and providing exciting opportunities for our employees to grow, learn and excel

We value the customers and employees that define who we are; dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, optimistic environment TIBCO we are just scratching the surface

The TIBCO Professional Services Group (PSG) is the most experienced consulting organization in the world and its mission is to ensure our customers success During the course of our services engagements, we work side-by-side with our customers and their designated partner in order to help establish customer self-sufficiency in implementing solutions based upon TIBCO technology We support projects that are aggressive, strategic to our customers business, and that leverage mission critical services and applications

The Practice Lead manages a variety of tasks within the Professional Services Sales cycle including Solution and Managed Services selling, the related interaction with clients, and performing internal processes in close collaboration with senior members of the Professional Services organization

The job holder will be expected to perform the following -

Explain the TIBCO Professional Services offering, and make respective presentations for clients
Identify, qualify, and close consulting service engagements with medium to high complexity, and assume responsibility and ownership of customer accounts
Build positive and productive relationships with clients
Understand client needs and develop customized programs to meet client needs
Reply to Services RfP/RfIs
Manage the customer request to contract signature process, including administrative tasks such as preparing bid sheets incl cost and margin calculations, gaining the respective offer approvals, etc
Build and develop qualified service revenue pipeline
Negotiate commercials, framework contracts, individual T&Cs and fixed price contracts
Develop account strategies, budgets and timelines
Provide outstanding services and ensure customer satisfaction
Work in compliance with company standards and business guidelines
Pipeline management & Booking forecast
Improve services margins
Address customer concerns and queries in a timely and accurate manner
Communicate regularly with License Sales, PSG Delivery Manager and PSG Director

5-6 years professional experience in commercial role (account management or business development) , or experience in a senior technical role
Consulting experience in business development and account management is a plus
First-hand experience in solution selling or managed services selling
Broad industry knowledge in software or hardware sector
Exceptional negotiation skills
Exceptional communication skills in English and Dutch
Effective presentation skillsAbility and willingness to travel about 80 PERCENT of the time

Soft Skills

Constantly strives to expand his/her scope of knowledge to additional products including staying abreast of new product features and supporting technologies for those products that you support
Possesses a strong service orientation and finds challenge in problem solving complex situations
Ability to execute against mutually agreed goals
Uses good judgment when prioritizing tasks
Must be able to adapt to changing goals while maintaining appropriate priorities
Is a good team player

Educational Background

BA/BSc Computer Science, Software Engineering or related field
Please note you must have full working rights for the country you are applying for If on a work permit or visa please make sure the details along with expiry date are included on your application
Applications and CVs MUST be in English
TIBCO is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age
Important Please note that we have updated our Candidate Data Privacy policy and can be found here https//wwwtibcocom/careers/candidate-privacy

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Apr 2020

Key Skills:

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