• Power Generation Field Service Technician - Level III Jobs in United States Of America

  • Cummins Engine, Inc.
  • United States Of America, Usa

Job Description:

Power Generation Field Service Technician - Level III

Description

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customers site

Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site

Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field

Escalates unresolved issues to product specialists / Supervisor

Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens

Completes training in line with skill and business requirements

Maintains service vehicle and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Qualifications

Skills

Skill Level A

Level II Technician plus

Ability to train Service Personnel to develop their diagnostic skills

Able to identify opportunities for work process improvements and recommend appropriate action

Able to develop and maintain productive working relationships

Ability to prepare reports providing feedback on service interventions

Able to understand and follow the Technical Support Request ((TSR) process

Skill Level B

Skill Level A plus

Ability to identify and resolve engine system failures relating to and impacted by component failure

Ability to guide / coach other service technicians (including customer and/or dealer technicians) through complex service interventions and diagnostic issues

Can resolve complex technical problems

Ability to identify and up sell further service and repair opportunities

Education, Licenses, Certifications

High School diploma/GED or relevant experience for the position

Apprentice Certified Power Generation/ Electrical Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification

Locally valid driving permit

Experience

Significant field service work experience

Expert level knowledge of and/or experience with power generation products

High Voltage / Low Voltage experience

Customer service experience

Experience providing technical advice and coaching to more junior technicians (preferred)

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law Cummins validates right to work using E-Verify

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization To learn more about E-Verify, including your rights and responsibilities, please visit wwwdhsgov/E-Verify

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
Cummins Engine, Incarfix

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status