• Porter.in - Manager - Rewards & Engagement Jobs in Bangalore,India

  • Porter
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

- Develop and execute a strategy for maintaining key accounts with high performing/value users

- Regularly evaluate the processes via field visits and user data and make changes as necessary

- Create an engagement program to increase user loyalty thereby reducing churn and increasing engagement

- Hiring, coaching and leading a team to innovate and create exceptional User Success

- Ensures that his/her team develops a relationship with the user, that is greater than a transactional association to foster increased wallet share and retention

- Service level adherence - Build programs in tandem with analytics and product team, develop, implement and optimize the same to deliver exceptional service delivery

- Seek opportunities to help simplify the process while driving key initiatives cross-team to deliver usage and adoption of our platform that drives user success

- Define user segmentation strategy to enable efficient user retention tactics

- Influence user lifetime value through higher adoption, satisfaction and overall health scores

- Driving and developing new initiatives and other key programs as required to evolve our user success strategy

- To evaluate the effectiveness of internal and external communications and engagement on a regular basis, ensuring continual improvement

- To organise promotional events and submissions of awards and accreditations

- Demonstrate the ability to influence without authority and drive measurable outcomes

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 07th Jan 2020

Key Skills:

Company Profile:

Not Mentioned

Would you like to try out these free online tutorials?

People who search this job also searched for the following Keywords

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status