• Platinum Infrastructure Senior Support Engineer Jobs in Romania - 23631914

  • ORACLE
  • Romania
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Platinum Infrastructure Senior Support Engineer - 19000OP6

Preferred Qualifications

Senior Support Engineer

Platinum Infrastructure

Engineered Systems - Platinum Delivery Team

DEPARTMENT DESCRIPTION

Oracle Corporation is the worlds leading supplier of software for information management, and the worlds second largest independent software company With annual revenues of more than US$ 101 Billion, the company offers its hardware and software solutions, along with related consulting, education, and support services, in more than 60 countries around the world

JOB DESCRIPTION

As a member of the Platinum Support organization, your focus is to deliver specific post-sales service to the Oracle customer base while serving as an advocate for customer needs This involves monitoring and patching customers topend systems, installing and maintaining Oracle Gateway solutions, resolving non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services As primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

DEPARTMENT DESCRIPTION Engineered Systems Platinum Delivery Team

Implement and maintain the Platinum services technical infrastructure This includes Platinum Gateway installation and maintenance (mainly Linux), as well as installation, configuration and maintenance of Oracle Enterprise Manager and related tools

QUALIFICATIONS

Bachelors Degree in Information Technology or Computer Science or equivalent work experience
Experience in multi-tier architecture environment required
Fundamental understanding of computer networking, systems and database technologies
Ability to handle multiple tasks
Excellent verbal and written English language communications skills
Candidates must be highly motivated, have initiative, be team-oriented and able to meet aggressive schedules required in a fast moving environment
Experience with Oracle Enterprise Manager / Grid Control

DESIRED SKILLS / CERTIFICATIONS

Thorough understanding of System Monitoring techniques
Experience with System Monitoring tools
Experience with Oracle Enterprise Manager is a plus
Installing, Configuring & Patching Oracle Management Server and Agents
Discovering Database Targets and other Oracle Targets
Troubleshooting OMS and Agent startup and agent unreachable issues
Using Blackouts
Using EM Console on day-to-day basis for Database Management & Monitoring activities

Good understanding of Security requirements in remote service
Good Understanding of Networking, ability to diagnose and configure
Experience with Linux Operating system (install/patch/diagnose)
Programming in C, Java, Perl, SQL/PL-SQL is a plus
Knowledge of Oracle and/or MySQL Database is a plus

PERSONAL ATTRIBUTES

Self driven and result oriented
Strong customer support and client relation skills
Effective communication (verbal and written)
Focus on relationships (internal and external)
Strong willingness to learn new things and share them with others
Team player
Confident and decisive
Expertise (maintaining professional in own discipline)
Enthusiasm
Flexibility
Organizational skills
Coaching/knowledge transfer Ability
Strong Problem solving/analytical skills

SHIFTS and OVERTIME

The candidate should not expect to have to work overtime on a regular basis, but may be required on an as needed basis The work hours would need to be flexible as you will have to adhere to each customers scheduled timeframes

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Sr Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management In this position, you will routinely act independently while researching and developing solutions to customer issues

Job duties are varied and complex utilizing independent judgment May have project lead role 4 years experience with Core products or five years experience with Applications products and have a technical degree ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Support

Travel No

Location RO-RO,Romania-Bucharest

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th Mar 2020

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