• PhonePe - Assistant Manager/Manager - Customer Experience Strategy Team - BOT/Automation - CX Design Jobs in Bangalore,India - 23859840

  • PhonePe

Job Description:

- Phonepe is looking for a strategic and technically proficient Assistant Manager/Manager to join our Customer Experience Strategy team

- You would be responsible for defining the strategy, managing and optimizing a few key customer support assets

- You would be responsible for managing the Customer Support Bot and would have to ensure the day-to-day operations and feature development of the tool by working closely with the Product, Engineering, Content and Design teams

- You would also be responsible for developing and managing other CS related assets like Help Section, Consumer Forums etc

- This is a highly empowered individual contributor role and a key element of success would be the ability to manage multiple moving parts through multi-stakeholder engagement Along with strong technical and program management skills, this role would require deep customer empathy and the ability to identify and communicate customer related insights to different stakeholders


- Manage the Phonepe Customer Support Bot

- Own the development and management of Phonepe Help Section and Consumer Forums

- Program Manage the creation and modification of all messaging on the Phonepe App

Basic Requirements

- Graduate from a top tier institute

- 3+ years of total experience in Program/Product/Category management roles

- Experience of working in a multi-stakeholder and a highly dynamic environment

Preferred Requirements

- MBA is a plus

- Prior experience in CX or automation

- Ability to manage influence through persuasion, negotiation, and consensus building

- Strong empathy for customers and passion for achieving excellence

- Analytical and process-oriented mindset

- Demonstrated desire for continuous learning and improvement

- Excellent communication and presentation skills

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 20th Apr 2020

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