• People Operations Specialist Jobs in Malaysia - 23845807

  • Malaysia

Job Description:

People Operations Specialist- Arabic Speaker ( Job Number 1925372 )

About Us

At Baker Hughes, we are transforming the future of energy With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward

For more than a century, our inventions have revolutionized energy Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient

Our people are the trusted experts, relied on to solve customer challenges big and small We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other We believe in creating an environment of diversity and inclusion, without bias We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to Work

Were makers, inventors, and leaders who arent afraid of the tough challenges We believe pushing boundaries will help to lead the way for a new energy future

Position Summary

HR Generalist will work within the HR Operations Team; this centre is the first point of contact for all HR issues such as benefits, general policy queries and other employment related issues You will be reporting to the HR Generalist - Team Lead The role itself will involve the handling of all HR queries in areas such as benefits, general policy queries and other employment related aspects with eye attention to detail, whilst implementing actions through the Baker Hughes SAP system or alternatively through the global HR case management system

Direct Responsibilities

Demonstrate high proficiency in HR processes, policies and standard operating procedures

Administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment and employee inquiries

Monitor assigned queries and provide a helpful and timely response across various disciplines of HR

Receives and responds to requests concerning HR policies/programs

Provide customer service support

Escalate complex queries to appropriate owner (inside or outside of HR)

Assist with data correction specifically for issues that cannot be resolved through self-service

Monitor team queue in the case management tool and self-assign cases as appropriate

Log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures

Record and track cases in the case management system, and follow through to ensure each case is resolved within defined KPI

Support Data Integrity initiatives in all HR Systems

Any other duties that reflect the responsibilities of this role, or as assigned by the HRSC management

Communicate and share processes, policies, and other relevant documentation to employees needed to resolve the query/ issue

Required Skills, Knowledge and Abilities

Must be Fluent in Arabic and English

1-2 years of experience in a corporate HR support or client services role preferred

2-5 years of HRIS experience

Graduate Diploma or Bachelors degree in Human Resources, Data Science, or related field

Strong analytics, business, and financial acumen, with the ability to analyse complex data, draw conclusions, and offer recommendations

Excellent working knowledge of data management best practices and standards

Ability to communicate complex technical concepts to non-technical resource

Ability to handle sensitive situations and maintain a high degree of confidentiality

Preferred Skills, Knowledge and Abilities

Knowledge of SAP, Neocase, Workday systems and tools

Understanding of HR policies and processes

Familiarity with customer service environment and ability to meet identified targets

Working knowledge of service request management tools

Knowledge of Microsoft packages including Word, Outlook, Access, Excel

Knowledge of Office Procedures

This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization

Baker Hughes is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law Learn more

Job Sourcing

Primary Location Asia Pacific-Malaysia-Kuala Lumpur-KUALA LUMPUR

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Petroleum/Oil and Gas/Power, Projects/Infrastructure/Power/Energy
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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