• People Manager - Operations - eCommerce - IIM/ISB/XLRI/XIMB Jobs in Bangalore,India - 23295669

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  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

People Manager(Operations) - Ecommerce (IIMs/ ISB/ XLRI/ XIMBs preferred)




Role Brief

To Manage overall operations and responsible for the effective and successful management of people, productivity and process improvement along with system implementations

1 People Management

- Responsible for managing a team of associates and section managers for the overall direction, performance management, coordination, growth, and evaluation of the team

- Assist in developing and implementing training programs to improve the quality and productivity of the team

- Develop and achieve performance goals and objectives in line with the business goals

2 Process Management

- Identify root cause for customer-impacting issues and implement solutions for process improvements to increase overall customer satisfaction rate

- Responsible for accurate and professional customer service to all customers via live chat, phone, and e-mail

3 Should have proven experience in process innovation to bring continuous improvement to the operations, driving efficiencies and reduce revenue leakage

4 Design, implement and monitor all aspects of processes, performance, and KPIs

5 Workflow planning and capacity planning

6 Forecasting and performance management

7 Operations and operational efficiency management

Candidates from IIMs/ ISB/ XLRI/ XIMBs or from top Tier 1 colleges will be preferred

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 01st Feb 2020

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