• People Manager - Customer Service Operations - Startup Jobs in Bangalore,India

  • Silverpeople
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

- Hiring for Indias Fastest Growing startup with many firsts to their credit- Founded in 2015 by a quartet of youngsters in Bangalore The client is massively funded by the Tech Giant and also they have picked up a significant stake in the company

- Launched only in Bangalore and certain pockets of Pune and has seen 3X growth with 100,000 transactions compared to last year According to the start-up, the coverage in Bangalore alone went up to about 80% of the city from 40% in just the last 9 months, supported by a team comprising of 1500 partners Currently, they are located in half a dozen cities across India and are planning to expand on a large scale

Job Purpose

- To Manage overall operations and responsible for the effective and successful management of people, productivity and process improvement along with system implementations

AREAS OF RESPONSIBILITY (Key Activities)

People Management

- Responsible for managing a team of associates and section managers for the overall direction, performance management, coordination, growth, and evaluation of the team

- Assist in developing and implementing training programs to improve the quality and productivity of the team

- Develop and achieve performance goals and objectives in line with the business goals

Process Management

- Identify root cause for customer-impacting issues and implement solutions for process improvements to increase overall customer satisfaction rate

- Responsible for accurate and professional customer service to all customers via live chat, phone, and e-mail

- Should have proven experience in process innovation to bring continuous improvement to the operations, driving efficiencies and reduce revenue leakage

- Design, implement and monitor all aspects of processes, performance, and KPIs

- Workflow planning and capacity planning

- Forecasting and performance management

- Operations and operational efficiency management

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 09th Feb 2020

Key Skills:

Company Profile:

Not Mentioned

People who search this job also searched for the following Keywords

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status