• Patching Coordinator - Portuguese / late evening shift Jobs in Romania - 25116798

  • ORACLE
  • Romania

Job Description:

Patching Coordinator - Portuguese / late evening shift - 19001AS7

Preferred Qualifications

Working schedule - 1400-2300 - covering LAD and NA

RESPONSIBILITIES

Collaborate intensively with customers to get their quarterly patching scheduled taking into account the specific requirements for the customers business and their systems Making sure all Platinum systems you will be responsible for are on certified software levels And thus provide comprehensive 7X24 patching, upgrades, and management service on Engineered Systems customer environments to improve availability and performance



As a member of the Support organization, your focus is to organize and plan Engineered Systems upgrade, patching and support solutions to the Oracle customer base while serving as an advocate for customer needs This involves planning, scheduling and performing Oracle Engineered Systems released patches including Oracle RDBMS, CRS and ASM as well as Oracle Enterprise Linux systems Working with a primary point of contact for customers, you are responsible for facilitating customer upgrades and patching within the customer requested timeframes

This role requires the Patch Coordinator to understand Customers system and database architecture and operations, and to provide accurate and timely planning for system and database patching and upgrade tasks The goal is to achieve the highest possible customer satisfaction Based upon strategic direction and initiatives, you must be able to deliver tactical results of agreed upon objectives

The Patch Coordinator gives a high-touch support to Platinum customers to ensure a smooth service experience This is accomplished by
serving as the primary non-technical contact for all customer issues
training customers in the effective use of Oracle support
managing the delivery of essential services and assessments
meeting regularly with customers to understand criticality of the customers systems
coordinating the resolution of specific customer requests by bringing the proper Oracle resources to bear

JOB REQUIREMENTS

Have excellent customer service experience, excellent written and oral communication skills, structured organization skills and a thorough knowledge of IT concepts, strategies and methodologies as well as practices is essential Preferred Qualifications Bachelors and Masters degree in Computer Science or Engineering
QUALIFICATIONS

Bachelors Degree in Information Technology or Computer Science or equivalent work experience
Experience in multi-tier architecture environment required
High-level skills in database upgrades and patching and general computer programming and demonstrated experience in database analysis, scoping, data and process mapping
Fundamental understanding of computer networking, systems and database technologies
Ability to handle multiple tasks
Excellent verbal and written English language communications skills
Candidates must be highly motivated, must have initiative, team-oriented, and able to meet the aggressive schedules required in a fast moving environment
Experience with OEM, Grid control, RMAN and tape management systems
Advanced level of Portuguese

DESIRED SKILLS / CERTIFICATIONS

Oracle RAC, CRS, CellCLI, ASM, RMAN, Data Guard all a plus
Oracle installation, patch and upgrade within production environments
Experience with OEM, Grid control, RMAN and tape management systems
Project Management skills some
Any Oracle certifications are a plus
ITIL certification is a plus

PERSONAL ATTRIBUTES

Self driven and result oriented
Strong customer support and client relation skills
Effective communication (verbal and written)
Focus on relationships (internal and external)
Strong willingness to learn new things and share them with others
Influencing/negotiating
Team player
Customer focused
Confident and decisive
Expertise (maintaining professional in own discipline)
Enthusiasm
Flexibility
Organizational skills
Coaching/knowledge transfer Ability
Strong Problem solving/analytical skills

WHO SHOULD APPLY

Customer service people, having 4 years of experience
WHAT DOES THE JOB OFFER

A Unique opportunity and long term career possibilities in different directions

OVERTIME

The candidate should not expect to have to work overtime on a regular basis, but may be required on an as needed basis The work hours would need to be flexible as you will have to adhere to each customers scheduled timeframes

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Sr Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management In this position, you will routinely act independently while researching and developing solutions to customer issues

Job duties are varied and complex utilizing independent judgment May have project lead role 4 years experience with Core products or five years experience with Applications products and have a technical degree ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Support

Location RO-RO,Romania-Bucharest

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

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