• Passport Support Manager - MN Jobs in United States Of America

  • CGI Information Systems and Management Consultants Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 2 - 3 Years
  • Posted : above 1 month

Job Description:

Position Description The Passport Support Manager is responsible for excellent and compliant contract performance at the location assigned This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance The Passport Support Manager shall liaise with DOS staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority

Your future duties and responsibilities Your future duties and responsibilities
Anticipated tasks include, but are not limited to, the following
Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards
Responsible for Daily Reporting (see PWS Section C4 Deliverables) and with input from the Government Management staff, the Passport Support Manager assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads
Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards
Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services
Conduct continuous improvement activities to realize improved service delivery capabilities and performance
Promote innovation, efficiency, and effectiveness
Resolve problems with minimal disruption to the activities being performed under the contract
Respond rapidly to surge requests and provide the appropriate levels of qualified staff
Participate in conference calls and digital video conferences with DOS and other US Government agencies
May be requested to provide formal and informal briefings to visitors or at off-site conferences
Support USG in ongoing studies and evaluations
Ensure satisfactory conformance with contract provisions and performance metrics
When assigned to a smaller Agency, the Passport Support Manager will be required to perform cashier closeout duties Closeout duties such as verify that the fee matches the type of application submitted, deposit the moneys into a bank designated by DOS, enter deposits into banking system (ie OTCNet), perform counter balance verifications with the counter management, close-out and reset cash registers daily
Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use
Knowledge and expertise in personnel management
Excellent oral and written communication skills
Advanced understanding of MS office applications (Excel, Word, Outlook, and PowerPoint)
Ability to prioritize workload for large teams and possess excellent organizational skills
Ability to interpret and apply regulatory material
Capable of performing duties of any Section Leader
Must be bonded if performing cashier closeout functions

Required qualifications to be successful in this role Required qualifications to be successful in this role
Bachelors Degree, and;
Eight (8) years of progressive management experience in a production or office environment, including;
Four (4) years managing a team the size and scope of the Passport Center or Agency assigned, including;
Four (4) years managing seasonal/temporary work force, including;
Four (4) years of experience utilizing a variety of office software, specifically MS Word, MS Power Point, MS Excel, and MS Outlook

DESIRED QUALIFICATIONS

PMP certification

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 22nd Jan 2020

Key Skills:

Company Profile:

Company
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