• Canada

Job Description:

Part-Time Telephone Operator

Primary Location Canada-Winnipeg-The Fairmont Winnipeg

Employee Status Regular

Part Time Telephone Operator

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional As a Communications Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests

Hotel Overview

Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies Just step outside our Winnipeg hotel and the city is at your feet

Summary of Responsibilities
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following

Demonstrates Fairmont Service Promise Standards and Fairmont Values in all interactions with both guests and colleagues

Answers all calls to the hotel, external, and from within the hotel, internal

Completes guest and colleague requests, including connecting the call to another department, calling the appropriate person on the radio, or locating information

Provides concierge information to guests as required

Takes all In Room Dining orders

Handles guest concerns and follows up to ensure satisfaction

Ensures overall guest satisfaction while exceeding expectations whenever possible

Reviews upcoming reservations for up-to-date and accurate information to ensure the best stay possible for the guest

Works with positive attitude at all times

Creates strong team working relationships with other departments

Prioritizes all work and handles multiple tasks at one time

Uses professional verbiage at all times

Follows responsibilities for key assignment and return procedures

Routinely checks incoming faxes and stamps outgoing mail

Runs hourly reports to back up hotel information

Acts as a member of the Primary Emergency Response Team and follows all emergency procedures when required

Adheres to Health & Safety policy and ensuring safe work practices are followed at all times

Adheres to the hotels environmental policies and procedures


Previous switchboard experience is an asset and/or previous Rooms Division experience

Typing skills at a minimum 50 words per minutes

Computer skills including basic knowledge of Excel, Word required

Working knowledge of Opera Property Management System, and Micros is an asset

Must have a strong focus on guest service/satisfaction, and exceeding expectations

Positive attitude, service-oriented, team player and self-motivating

Must be resourceful when handling requests for information

Excellent English communication skills both verbal and written

Ability to multitask, prioritize and work under pressure

Post-secondary diploma or currently enrolled in Hospitality Program is an asset

Fluency in a second language an asset

Concierge knowledge of Winnipeg is an asset

Physical Aspects of Position (include but are not limited to)

Frequent sitting throughout shift

Occasional standing, kneeling, pushing, pulling, lifting

Visa Requirements

To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada We do not provide offer letters to applicants seeking to get their work visas Applicants must have their work visas in place prior to applying

APPLY TODAY Whether youre launching your career or seeking meaningful employment, we invite you to visit http//wwwfairmontcareerscom/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program An exciting future awaits!

Job Level Colleague

Schedule Part-time

Shift Rotating / Shift Work

Travel No

Job Number LOM00559

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Fairmont Hotels & Resortsarfix

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