• OYO - Escalation Manager Jobs in Gurgaon,India

  • OYO
  • Save Job
  • 8 - 12 Years
  • Posted : above 1 month

Job Description:

Looking for a dynamic professional keen to be a part of this fast pace environment

Experience Range 8 - 12 years of relevant experience

Key Responsibilities

- Experience in a Leadership role in Customer Escalations/Stakeholder Escalations management scope

- Tech background would be helpful, as the role demands to liaise with the Technology team, understand and resolve the raised issues

- People & Project Management skills, strong interpersonal, verbal and written communication skills

- We are looking for someone who has experience in setting up escalations management processes in a big setup (in terms of no of people involved, the scale of cross functions escalations)

- One who can create, implement and measure Escalation performance metrics

Key Responsibility

- Reviewing the root cause of escalation for improving the escalation procedures, create and maintaining compliance on escalation policies, ensure compliance with internal cross-functional teams

- Bring order, structure, and focused management attention to the stakeholders problems

- We expect him/her to bring in and implement current industry best practices in escalations management scope (Ticketing System Process, Quality Assurance, Automation and Preventive Maintenance etc

- Should have a team handling prior experience

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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