• United States Of America, Usa
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Owner Services Administrator

Primary Location United States-Telluride-Fairmont Heritage Place, Franz Klammer Lodge

Employee Status Regular

Owner Services Administrator

Providing engaging, sincere, personalized services is one of the ways our Colleagues and Leaders are turning moments into memories for our Owners and Residents at Fairmont Hotels & Resorts Showcase your interpersonal strengths as Owner Services Administrator, anticipate needs and ensure exceptional guest service

Hotel Overview The Fairmont Heritage Place, Franz Klammer Lodge, ideally located in Mountain Village, offers much more than a Telluride resort experience - it provides luxury living in the heart of one of the worlds most sought-after destinations Telluride has long been hailed a top ski destination, but with festivals all summer long and a myriad of outdoor activities, this unique city is a year-round vacationers delight Fairmont Heritage Place, Franz Klammer Lodge is just steps from the gondola, ski mountain, golf course, and many other outdoor activities

Summary of Responsibilities

Reporting to the Owner Services Manager, responsibilities and essential job functions include but are not limited to the following

Consistently offer professional, friendly and engaging service
Coordinate Owner and Resident reservations and benefits according to project documents
Responsible for pre-arrival itinerary processing
Handle Owner and Resident concerns and react quickly, logging and notifying proper areas
Maintain close liaison with operating, housekeeping, accounting and maintenance teams
Update Owner website
Effectively balance operational, administrative, and Owner/Resident needs
Assist Owners and Residents regarding Lodge facilities in an informative and helpful way
Develop and maintain strong Owner and Resident relationships to ensure brand and property loyalty
Utlize Owner and Resident profiles to deliver individualized and anticipatory service
Follow departmental policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications

Previous experience in a similar role required
Hospitality experience an asset
Computer literacy in Microsoft Office required
Previous experience with a Property Management System an asset
Highly responsible and reliable
Strong interpersonal, detail orientation and problem solving abilities
Ability to work well under pressure
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on owner and guest needs, remaining calm and courteous at all times

Visa Requirements Must be eligible to legally work in the US

APPLY TODAY Whether youre launching your career or seeking meaningful employment, we invite you to visit http//wwwfairmontcareerscom/ to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations And we know that, to offer our guests the best, we first need to offer our employees the best Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program An exciting future awaits!

Job Level Colleague

Schedule Full-time

Shift Rotating / Shift Work

Travel No

Job Number FKL00519

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Other Accounting
Salary : As per Industry Standards
Deadline : 07th Jan 2020

Key Skills:

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