• Outsourced Partner - Program Manager - Service Delivery Jobs in Bangalore,India


Job Description:

Outsourced Partner - Program Manager - Service Delivery Job ID 896228 | ADCI - BLR 14 SEZ

DESCRIPTION This position requires a candidate who has the ability to dive deep to include root cause analysis and develop action plans in support of driving process improvements and keep pace with our explosive growth while motivating others to meet the challenges of a performance based culture in an extremely deadline-driven environment

- Demonstrates ability to influence, manage, and present ideas via clear written and oral communication Demonstrates emotional maturity and grace under pressure in all communications Builds positive productive relationships with many stakeholders and partners around the world Overcomes time zone and geographic distance to drive cross functional initiatives and ensure compliance with business policies Deals with the complexity of multiple lines of business and regions Acts as the thought leader and strategist for Selling Partners email and chat capabilities Develops and drives strategies and programs which improve the competitive position of the Company

- Responsible for the overall direction, coordination, and evaluation of the sites under management Understands and demonstrates core values and Leadership Principles Carries out supervisory and management responsibilities in accordance with the organizations policies and procedures

- Actively seeks to understand core business values and initiatives, and translates those into everyday practices Works with the India Partner Leader to determine strategy to achieve overall site goals Shapes the direction of the team, keeps them focused and motivated to deliver the right results

- Combines a deep cross-functional business understanding with a long-term strategic context for all decision making Understands how to position the organization for success

- Effectively applies best practices to all strategic decisions Solves complex issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality Maximizes resources for the greater good of the organization

The ideal candidate should be a Graduate / PG having 8 to 12 years of work experience and should be currently working as an Manager/Sr Manager operations/quality/training

PREFERRED QUALIFICATIONS Will have a strong commitment to leadership, employee development, an understanding of Lean and Six Sigma, and a keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence Demonstrated ability managing and developing large high performance teams of associates/managers is required Demonstrated familiarity with general principles of workflow in an inbound call/email center, and current technologies to help manage that workflow Must possess exceptional analytical capabilities - The candidate should have a specialized skill set in running large scale production operations, preferably in a contact center environment A deep knowledge in continuous improvement methods such as Kaizen, Lean, DMAIC, etcis required Strong oral and written communication skills, as well as a strong technical and analytical aptitude are required A bachelors degree, or higher, in operations, or a related field, is required

Job details

Bangalore, India

Seller Support

Project/Programme/Product Management--NON-TECH

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:


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