• OTC Specialist- DI CASH APPS Jobs in Bangalore,India - 23835232

  • Diageo India Pvt Ltd

Job Description:

Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries We are home to over 30,000 talented people all working together to make Diageo one of the best and most respected consumer product companies Walk into any Diageo distillery, brewery or office anywhere in the world and youll meet teams of people who are really good at what they do and who enjoy doing it

Diageo Enterprise Operations provides a wide array of both financial and business services to Diageo markets and functions around the world Over the years the services offered have grown rapidly in terms of scale and scope, gradually moving toward higher value and more complex activities Now, with an increased focus on standardised end-to-end process excellence, Diageo Enterprise Operation is set to drive world class productivity, business agility and growth, liberating and equipping our markets to win

Diageo Enterprise Operations model is based around 5 global locations Budapest, Bogota, Nairobi, Manila, Bangalore Each of these centres has Sell to Cash Service Delivery team focused on delivering the STC Service to specific countries within the E2E Commercial Tower

The Process Excellence Accounts Receivable and Cash Applications Stream is part of the Sell to Cash (STC) process It ensures proper operation of processes from billing, clearing, incoming fund allocation on customer ledger, customer ledger maintenance, credit blocked order release to write off, GL reconciliations and reporting

STC deals with some 25000 customers resulting in some 400000 orders and collection of around 9 billion GBP an annual base

The role involves delivering trainings, driving standardization and automation as well as performing credit release and accounts receivable tasks for one or more markets

Accounts Receivable Superuser is the Team Leaders first support and backup, has various reporting and analytical tasks, is responsible for co-ordinating, training the team and being a role model for them Takes ownership for and drives standardization, automation and technical issue resolution

Ability to take ownership for standardization, automation
Ability to drive technical issues towards resolution
Understands and complies to controls in own area
Excellent interpersonal and communication skills
Responds positively to direction and shows energy in delivering what is expected within own area of work
Ability to effectively prioritise and deliver on promises
Proactive, solution-focused mind-set and positive can do attitude
Entrepreneurial attitude to drive issues towards resolution
Ability to work in often pressurized environment
Receptive to feedback and is willing to learn from mistakes
Active team player

Deliver process related trainings for newcomers
Train the Team on new / changed process steps
Initiate and coordinate assessments in the team to ensure the knowledge is cascaded and conduct frequent refresher training to bridge the gaps
Take proactive steps to standardize the process across markets and co-ordinate process change planning and implementation
Work closely with Team Leader and Governance team in communicating the change
Ensure the process documentations are in place and keep a track on the updates and ensure the updates are also documented in Desk Top Procedures
Support operations by changing the priorities of incidents raised Change the priorities as per request from team, monitor and communicate the issues and its impact on operations
Support CARM (Sarbanes Oxley) / GAR audits
Ownership of GL reconciliations
Acting as a role model
Support Team Leader and Manager (taking part in project, reporting and analysis)
Manage customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)
Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers
Monitor interfaces, resolve all interface and EDI related issues
Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (eg price, delivery, A&P, rebate related deductions)
Manage relationship with STC Customer Facing Team
Support other STC processing activities (customer data, order entry, billing, clearing, price and delivery credit note creation, customer spend, rebate processing)
Execute Anti-Money Laundering and OFAC checks as appropriate
Reporting (daily, weekly and monthly reports)
Any other tasks requested by line manager

Unbilled and unaccounted items
Unallocated Cash
Timely credit blocked order release according to market needs and 3PL order transfer timelines
Timely direct debit and outgoing payment runs according to market needs
Ledger Quality untexted and unreasoncoded items
No hidden operational risks and issues
No control failures
Standardization and automation targets


Deep knowledge of Accounts Receivable process and controls
Accounts Receivable working experience
Deep SAP knowledge
Strong PC literacy, excellent Excel skills
Excellent interpersonal and communication skills
High accuracy
Fluent English language skills company language


College or university Degree
Knowledge of other STC processes
Proven financial knowledge

Not interested in Accounts Receivable or Finance
Insufficient English language capabilities
Lack of accuracy, attention to details
Difficulties in setting priorities and in working independently
Difficulties with demonstrating ownership
Not a team player

Full time role, flexibility needed according to time zone of serviced market

Worker Type


Primary Location

Bangalore Karle Town SEZ

Additional Locations

Job Posting Start Date


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry :
  • Audit & Risk
  • Functional Area : Accounting/Tax/Company Secretary/Audit
    Role :
  • Salary : As per Industry Standards
    Deadline : 15th Apr 2020

    Key Skills:

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