• Order to Cash Manager EMEA Jobs in United Kingdom

  • Assa Abloy India Pvt Ltd
  • United Kingdom, Uk

Job Description:

Order to Cash Manager EMEA Order to Cash Manager EMEA

Location EMEA HO, Woking UK or suitable other EMEA location

Reporting to Commercial Excellence Director EMEA

The ASSA ABLOY Group is the global leader in access solutions Every day we help people feel safe, secure and experience a more open world The Group has 48,500 employees and annual sales of EUR 81 billion ASSA ABLOY has for the fourth time been listed by Fortune Magazine as one of the worlds 100 most innovative companies

The ASSA ABLOY Opening Solutions EMEA division leads the development within door openings and products for access solutions in homes, businesses and institutions Our offering includes doors, door and window hardware, locks, access control and service The division has an annual turnover of 2 billion and 11,000 employees The EMEA headquarters team is based in Woking, south London, with the commercial and operational activities managed through 11 Market Regions, encompassing the whole of Europe, Middle East and Africa

Purpose of the Role

We are seeking an Order to Cash Manager to identify and develop the best-in-class tools & processes required to grow & support specific O2C work streams, namely Sales Order, Enquiry, Customer Concerns and Claims & Returns, while also supporting colleagues where relevant in other, associated work streams (ie Pricing, Credit Control etc)

The role is part of the EMEA Commercial Excellence area, which is responsible for developing and implementing best-in-class processes & tools, in order to drive improvements in the commercial areas of the division The role reports to the Commercial Excellence Director EMEA

You will have overall responsibility for the development and implementation of the EMEA O2C strategy, working closely with the EMEA Business Units, Market Regions and Group center teams

You will deliver best in class processes, supported by state of the art tools and content to drive & deliver EMEA strategy, with specific focus on identifying and sharing best practice with all EMEA regions and ensuring that recommended business systems, such as ERP, CRM etc are fully integrated and supporting the EMEA O2C requirements

The role is also responsible for driving and supporting EMEA strategy relating to the existing Lean in Office programme, requiring the market assessment of tools and processes implemented, the sharing of best practice and the training of regional champions in relevant techniques (eg Six Sigma)

This role is located at either the EMEA Head office in Woking, UK or a suitable EMEA location and involves frequent travel

Principal Responsibilities

Act as BPO (Business Process Owner) for the relevant O2C streams - Sales Order, Enquiry, Customer Concerns and Claims & Return reviewing all Change Requests and participating on the EMEA Demand Board as required

Identify best-in-class processes via managed workshop approach; based upon findings develop EMEA solutions and rollout through close cooperation with regional & EMEA contacts

Plan & drive integration in the EMEA centralised business systems (ie ERP, CRM etc) to reflect the ongoing requirements of the EMEA O2C strategy

In order to track and audit progress, develop & manage EMEA Commercial Excellence modules related to O2C processes - Sales Order, Enquiry, Customer Concerns and Claims & Returns (including assessment criteria & toolkits)

Annually conduct assessments of 25 plus sites regarding their Commercial Excellence O2C capabilities, processes & tools achievements and generate/publish results

Drive and support the current EMEA Lean in Office (LIO) programme ensuring progress is continued and all regions are properly supported via open communication platforms (online, exchanges, visits etc) and sharing of best practice

Take responsibility to manage and develop the EMEA Commercial Excellence O2C website page and develop a Council platform for all Process Champions

Take responsibility for coordinating and supporting, where necessary, the activities of the EMEA Commercial Excellence team in order to support sales development and implement the EMEA recommended guidelines and processes, wherever necessary

Implement robust O2C governance process and best-practice sharing across market regions

Develop & provide summaries/updates of all relevant Key Performance Indicators (KPIs) and relevant performance summaries

Education / Qualifications Essential

Universitydegree, MSc or BSc in Business, Finance or related field

Excellent presentation skills and use of MS Office tools such as Word, PowerPoint, Excel

Fluency in English, both written and oral

Desirable

Any additional language skills are advantageous

Experience Essential

Significant previous experience in Customer Service, O2C or Business process related areas

Working in an international setting with decentralised activities and multiple businesses across several countries and end-user verticals

Ability to drive a long term strategic change agenda whilst delivering short term operational objectives

Good knowledge & understanding of business systems & tools such as ERP, CRM etc

Desirable

Experience and knowledge of the building industry, dynamics, stakeholders and offerings would be beneficial

Personal Characteristics

Strong leadership and analytical skills

Strong, inspirational communication and influencing skills across all levels of the organization

Strong can-do attitude, willing to roll up sleeves to get the job done and work through multi-disciplinary, multi-site teams

Excellent project management skills

Strong interest in developing commercial acumen

Passionate about customer service and inquisitive about new processes and methods

Good team player with a consultative advisory style

Flexibility to travel across market regions

Woking, Surrey
United Kingdom

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, IT-Hardware/Networking
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Audit & Risk
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Company
Assa Abloy India Pvt Ltdarfix

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