• Order Management Specialist Jobs in Philippines

  • Emerson Electric Co India Pvt Ltd
  • Philippines
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Order Management Specialist

Requisition ID ( 18013081 )

Primary Location Philippines-National Capital Region-Quezon City

Job Function Customer Service

Job Posting Date Oct 12, 2018, 75932 AM


To ensure and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales Management of MRO and project orders from order review to post sales issues with close interaction with factory, sales office and Emerson representatives


Order Management and Customer Service

Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in Oracle System matches customers requirements as indicated in customer documents
Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status before each order status
Generates Shipment List and acquires proforma invoice, packing instructions and shipping release from customers to release orders for shipment
Analyses, qualifies, and completes Change Order Requests
Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems and applies for commercial bonds for the order if needed
Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met

Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not
Ensures that the dates own by order management team are updated and reflective of current order status
Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays

Coordinates with other teams/support to complete the request of customers and communicates effectively with Singapore factory on customers delivery date pull in requests

Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the periods shipment commitments

Continuous Improvement and Innovation

Participates in the execution of Functional Unit Strategic Initiatives/Programs to improve Key Performance Indicators and support the objectives of the organization


Education Bachelors Degree in Business or similar courses

Job Related Experience At least 3 years related experience in order management or similar support/functions

Specific KnowledgeIntermediate to Advanced MS Office Application MS Outlook and Excel

Business systems and tools (eg Oracle, JDE, SharePoint, etc)

Familiarity with Automation Solutions or similar products and services

Excellent English verbal and written communicate skills

General understanding of the quote-to-cash processes

Required Competencies

High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, Works well under pressure, customer focused, team player

About Emerson
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goalto create groundbreaking solutions that leave our world in a better place than we found it Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure

A dynamic environment is what youll discover at Emerson, a Fortune 500 company with $145 billion in sales and 155 manufacturing locations worldwide Together, were changing the world, and we have all the resources to help you achieve your professional goals

Whether youre an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, youll find a variety of opportunities at Emerson Join our team and start your journey today

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Emerson Electric Co India Pvt Ltdarfix

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