• Order Management Back Office analyst Jobs in Costa Rica

  • Costa Rica
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work What sets us apart Our people and our relentless dedication to helping our customers make their mark on the world

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy We live by our three values partner, innovate and act

Our legacy inspires us as we forge ahead, always pushing to discover whats next Every day is a new opportunity to advance and grow ourselves, our company and the industry Some people call it an obsession, we call it a way of life

What you need to know about the job

Job ID 1052191

Primary Location Heredia, Costa Rica

Job Category Supply Chain & Operations

Schedule Full time

Shift No shift premium (Costa Rica)

Hewlett Packard Enterprise advances the way people live and work We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world

Our new innovative IT services organization is HPE PointNext We have the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation

The role of the Back office Specialist is to ensure orders are fulfilled according to HPE commitments and operations are delivered accordingly to the agreed SLA He/She will manage customer enquiries which are communicated via the respective ticketing, proactive reports, emails or case systems This involves managing every aspect of the set processes within the team, understanding the customer criticality, exploring all possible resolutions and following up to ensure the part is received on time and is of the quality expected from HPEWork on non-standard OM requests and escalations, ensuring E2E monitoring, follow up and coordination

Job specifics/responsibilities

Understand, Meet and Exceed customer expectations
Contribute to continuous performance excellence
Give proposals for operational improvement / optimization
Participate in the implementation of new processes and procedures
Build and maintain relationships with our customers and business partners
Build and maintain relationships with internal groups to optimize customer satisfaction
Have excellent communication skills in written and verbal English
Intermediate Excel skills required
SAP and MS Access knowledge desired
Schedule Monday to Friday 9am - 6pm

Join us and make your mark!

We offer

A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element! Want to know more about it

Then lets stay connected!




HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 19th Feb 2020

Key Skills:

Company Profile:


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