• Oracle Support Renewal Advisor with Danish Jobs in Romania - 25295947

  • ORACLE
  • Romania
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Oracle Support Renewal Advisor with Danish - 19001IJH

Preferred Qualifications

Oracle provides the worlds most complete, open, and integrated

business software and hardware systems

The Oracle Digital Renewal Center (DRC) is one of the largest

support groups in the Oracle Romania Organization and manages

Oracle Support Service Contract Renewals for all of Europe

RESPONSIBILITIES

The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts

Sell Support Service Contract Renewals for existing Oracle customers and partners
Identify and close potential upselling opportunities
Correctly identify customer requirements and needs
Advise about support service offerings and their benefits
Educate customers on e-business practices and contractual terms & conditions
Respond to customer requests, queries, and complaints
Ensure contracts are correct and related offers sent in a timely manner
Drives automation through the Oracle store and support renewal portal
Interact with multiple departments in Oracle as required

EXPERIENCE

The successful candidate will have at least 1-2 years of experience in sales/telesales and/or customer services A sound understanding of the region, customer behavior and a keen interest in developing this knowledge are a plus The position will require working flexibly and openly with a wide range of team members

QUALIFICATIONS

Advanced English skills, proficient Danish
Very good communication skills, both written and verbal
Proven experience in sales and/or support services, preferably in IT&C
Proven influencing and negotiation skills
Works independently and is self-motivated, focused, and driven to achieve goals
Projects a positive, and professional image
Strong problem solving and objection handling abilities
Ability to deliver timely and accurate results, attention to detail
Ability to effectively manage multiple tasks and priorities
Ability to adapt and acquire new skills quickly in a challenging and fast changing environment
Strong team player
Advanced computer skills (MS Office, etc)
Bachelor degree

WHY WORK ORACLE DRC

In our center, we offer a great and flexible work environment, where you can build your career in one of the leading global IT companies We are looking for motivated candidates, and have programs in place for developing their careers

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Detailed Description and Job Requirements

Drive the renewal of Oracles contracts to existing customers

Responsible for timely renewals for small to medium-sized customers in assigned territory Educate customers on business practices and any associated contractual implications Ensure customer awareness and understanding of applicable elements of Oracles portfolio Meet productivity expectations on outbound calls for renewals Manage exceptions for customers with issues that may delay or inhibit renewals Identify and transfer leads to sales representatives for top-tier opportunities Accurately forecast business targets and opportunities in territory

2-5 years experience in sales or related area Duties and tasks are standard with some variation Completes own role largely independently within defined policies and procedures

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Sales

Location RO-RO,Romania-Bucharest

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 02nd Jun 2020

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