• Oracle Service Cloud Consultant Jobs in Australia

  • DXC Technologies
  • Australia
  • Save Job
  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

Requisition ID


Posting Date


Consulting Technical Group

Job Family

Technology Consulting


Sydney, NSW AU



A wholly owned DXC company, Red Rock is the largest independent provider of Oracle consulting and managed services in Australia and New Zealand Established in 1998, Red Rock provides a complete service continuum around the Oracle stack and employs over 600 Oracle professionals across ANZ

Due to DXC Red Rocks ongoing growth, an opportunity has arisen for experienced Oracle Service Cloud Consultant to join our Applications practice in Australia

As a part of our Customer Services team the successful candidate will liaise closely with customers in the implementation and support of the worlds leading cloud-based CRM solutions

Key Responsibilities

Act as a functional lead for Oracle Service Cloud implementation and enhancement projects
Provide expert support to Oracle Service Cloud customers
Work closely with the all facets of the business including delivery, project management, support and sales to constantly strive for superior outcomes for our customers
Assist with presales activities and provide support, where required for the preparation of proposals and tenders
Mentor and train junior Oracle CX consultants

Key Skills Required

To be successful in this position you will possess many of the following attributes

Solid understanding of Oracle CRM solutions
Strong configuration experience of Oracle Service Cloud to support business requirements
Minimum 3 to 5 years Oracle Service Cloud implementation or support experience, ideally in a client facing role
Excellent requirement gathering and ability to translate business requirements into specifications
Excellent business analysis experience together with a passion for CRM systems and concepts
Excellent verbal and written communication skills
Experience driving performance across lines of business
Demonstrate initiative by identifying inefficiencies and able to recommend improvements
Technical aptitude demonstrated by an ability to learn and communicate new concepts easily
Process-focused, with keen attention to detail
Formal tertiary qualifications
Standout stakeholder management experience and a relationship builder by nature to ensure real collaboration with clients

This pivotal role provides an excellent opportunity to join a progressive and growth-oriented practice within a leading organization with substantial career opportunity

Trust, Transform & Thrive with a company whose mission is to leading clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by todays rapidly changing technologies

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Business/Systems Analysis
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

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