• Oracle Senior Support Analyst - SOA Jobs in United States Of America - 25329747

  • ORACLE
  • United States Of America, Usa
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Oracle Senior Support Analyst - SOA - 19001FIZ

Preferred Qualifications

TITLE Senior Support Engineer - SOA

LOCATION Redwood City, CA

Other considered locations Lehi, UT; Colorado Springs, CO or Orlando, FL or willing to relocate to the area

Be a member of a top-talented team of professionals who specialize in troubleshooting and supporting the most sophisticated technologies and most viable software available in todays corporate IT environments

You will be a primary point of contact for customers; providing technical and functional expertise on diverse technical situations and escalated issues

The team focuses on solving issues involving Service Oriented Architecture (SOA) and related technologies such as J2EE (Java, EJB, JMS, Java Security, JVM, Performance Tuning; Clustering etc)

Responsibilities

Manage and resolve issues logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
Maintain product expertise in SOA and related data integration technologies
Work towards adopting and contributing to new processes and tools (OWC, diagnostic methodology, health checks, scripting tools, etc)
Participate in proactive knowledge activities
Work with development on product improvement programs (testing, BETA programs etc) as required
Operate within Oracle business processes and procedures
Respond and resolve customer issues within key performance Indicator targets
Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests

Preferred technical skills

4 Years of experience in SOA
Hands on experience in J2EE Server Technologies such as Java, JSP / Servlet, EJB, any J2EE Application Server
Experience in operating systems (Linux, Solaris), networking and database preferred
Exposure to other Middleware Products such as IDM, Portal, etc a plus

Customer Management

Ability to understand customer problem and provide technical solution in timely manner
Ability to understand customer urgency and sensitivity of problem
Strong Verbal and Written communication skills
Ability to speak confidently and communicate clearly with customer
Strong Adherence to Process and be process champion
Ability to work well with demanding customer environment and delight customer

Please note

This position will require working in Oracles local office in California, Utah, Colorado, or Florida The base hours are 830 am - 530 pm local time, Monday through Friday The flexibility to work beyond standard business hours, to include weekends and holidays, may be required

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Sr Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management In this position, you will routinely act independently while researching and developing solutions to customer issues

Job duties are varied and complex utilizing independent judgment May have project lead role 4 years experience with Core products or five years experience with Applications products and have a technical degree ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Oracle is an Affirmative Action-Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law

Job Support

Location United States

Other Locations US-FL,Florida-Orlando, US-CA,California-Redwood City, US-UT,Utah-Lehi, CA-Canada, US-CO,Colorado-Colorado Springs

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th Jun 2020

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