• Oracle EBS CRM Senior Technical Support Engineer Jobs in Romania

  • ORACLE
  • Romania
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Oracle EBS CRM Senior Technical Support Engineer - 190009GE

Preferred Qualifications

Sup - EBS CRM

Assist Oracle customers in solving functional and technical problems related to CRM applications

RESPONSIBILITIES

To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
Service request resolution in a collaborative environment with the customer
Maintaining product expertise in assigned cluster
Reducing escalations
Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc
Contributing to Knowledge Management content creation and maintenance
Participating in Root Cause/Corrective Action activities defined within the product area in order to further enhance the customer experience and improve the Oracle product
Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
Operating within Oracle business processes and procedures
Respond and resolve customer issues within Key Performance Indicator targets
Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area
Ensure the timely completion of planned proactive tasks and Service Requests
Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests

QUALIFICATIONS

Degree Level & Equivalent Measures

Technical degree ie, BS Computer Science/Management Information Systems/ Science/ Engineering/ Math/Physics/Chemistry OR proven relevant years professional/ technical experience (preferably Oracle) would take the place of a degree OR (for Applications) functional (eg, BA finance) degree with higher level technical degree/appropriate work experience OR (for Applications) proven professional/ technical experience, ie, demonstrates an understanding of Applications at a functional and technical level, (preferably Oracle)

Experience

Technical

Greater than 5 years experience with Business Information Technology

Work experience with Oracle and non-Oracle products and technologies including Database Technologies, Internet Technologies, Application Development Tools, Operating Systems, Programming Languages, ERP and CRM systems

Knowledge of Java language and Java programming tools

Ability to Read, Write and debug PL/SQL

Strong with SQL Read, Write and Build own diagnostic scripts

Desirable The candidates need applications technical knowledge but also a depth of technical knowledge to include Unix, NT, relational and hierarchical database

Functional (CRM Applications)

Knowledge of CRM Applications and business process

Desired skills Core Service, Field Service, Install Base, Contracts and Lease Management Applications, CMRO

Personal Attributes

Proactive

Problem Solving/Analytical Skills

Effective Communication (verbal and written)

Focus on Relationships (internal and external)

Influencing/Negotiating

Teamwork

Results Focused

Escalations Management

Expertise (maintaining professional in own discipline)

Enthusiasm

Flexibility

Organizational Skills

Coaching/Knowledge Transfer Ability

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Sr Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management In this position, you will routinely act independently while researching and developing solutions to customer issues

Job duties are varied and complex utilizing independent judgment May have project lead role 4 years experience with Core products or five years experience with Applications products and have a technical degree ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Support

Location RO-RO,Romania-Bucharest

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 22nd Jan 2020

Key Skills:

Company Profile:

Company
ORACLEarfix

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