• Oracle Cloud Customer Success Manager Jobs in Hong Kong - 25156033

  • Hong Kong
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

Oracle Cloud Customer Success Manager - PaaS/IaaS - Public Sector/Higher Education - Austin TX/Chicago IL or Midwest Region - 190013GQ No Visa Sponsorship is available for this position

Preferred Qualifications

Oracle Cloud Customer Success Manager PaaS/IaaS Public Sector/Higher ED

The Oracle Cloud Customer Success Manager position is a strategic, highly-visible individual contributor role that requires excellent customer facing, communication as well as hands-on technical skills One of the goals is to assess the technical environment of Oracle application and infrastructure customers, and to apply database, application, middleware, server/OS, storage and networking skills to guide successful deployments of applications and databases on the Oracle Cloud Further, the individual will develop use cases for cloud technologies for the clients IT infrastructure, in order to move the client to a fully functioning cloud deployment in Oracles fast growing Public Cloud This role plays a major part in the presales and post sales processes to bolster the Cloud presence of the Oracle Cloud Products at the customer site


Implementation Project Manager

Executes on the value-based architecture defined in the pre-sales solution definition phase

Performs rapid assessments of clients internal technology & skills landscape, targeting use cases and deployment strategies for Oracle Cloud solutions

Ensures that customer applications are successfully built, migrated and integrated leveraging Oracle Cloud products

Customer Advocate, Escalation Manager and Support

Drives Oracle Cloud adoption, usage and issue escalation in collaboration with Cloud operations, Product Management and other supporting organizations

Serves as the customers advocate and provide feedback to product management and development organizations to enhance both Cloud Services and Oracle processes

Trouble shoots issues, facilitates problem resolution to ensure customers are maximizing their investment in Oracle Cloud solutions

Escalates unresolved customer Cloud infrastructure technical issues - to be worked within the Oracle extended Cloud operations, Dev and Support ecosystem

Presales and Post Sales

Ensures that the customer is enabled to use the Oracle Cloud products and features to increase usage and achieve intended benefits

Orchestrates the continuous Oracle understanding of Oracle Cloud use case requirements and expansion aligning internal Oracle stakeholders/account activities with the customers business case, strategy and milestone events

Drives architecture discussions and white-boarding sessions with the customers business, IT & architecture teams to modernize, optimize and transform the customers IT platform and infrastructure

Educates customers on new Cloud Service features and releases

Drives high customer satisfaction, as measured by customer referenceability and renewals

Required Skills

Deep understanding of Cloud architectures and services on the Platform (PaaS) and Infrastructure (IaaS) level SaaS experience or experience with on-premise ERP systems a plus

PaaS Solid technical knowledge, ideally hands-on experience, with the Oracle software portfolio, including Oracle database, middleware, integration and development tools as well as security and IT management solutions (eg Enterprise Manager, Identity Management)

IaaS Solid technical knowledge, ideally hands-on experience, with networking/Software Defined Networking (SDN), Cloud connectivity strategies, VPN, Equinix Cloud Exchange, compute services, operating systems (Linux, Windows), storage and virtualization technologies

Experience with Oracle Engineered Systems such as Exadata a plus

Cloud implementation expertise preferably with Oracle Cloud or related technologies such as Amazon Web Services AWS, MS Azure, Google Cloud Cloud certifications a plus

Expertise to develop a public or hybrid cloud architecture based on customer requirements, in partnership with the accounts technical pre-sales team

Knowledge of migration strategies and technologies of on-prem workloads and processes to Cloud environments including networking and connectivity requirements

Impeccable client facing and communication skills

Ability to work in virtual and distributed team environments

For more information or to send referrals, contact

Anita Filip | Principal Talent Advisor
Oracle North America Talent Advisory

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracles internal operations Identify product expansion/up sell opportunities Work with larger clients Provide input into the CSM methodology and direction Act as mentor to newer CSMs on a voluntary basis

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization Recommended 7 to 10 years of professional experience Demonstrated experience in implementation or client facing relationship experience Understanding of various technical architectures and operating systems Industry experience is desired

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Job Sales

Travel Yes, 25 PERCENT of the Time
Location United States

Other Locations US-IL,Illinois-Chicago, US-TX,Texas-Austin

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th May 2020

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