Job Description:

Job Description

Role Optometrist
Position Summary The incumbent shall be responsible providing the best customer experience in our stores by ensuring high standards of eye testing quality
Reporting Relationship Would be directly reporting to Store Manager
Key Responsibilities
Commitment to Customer Satisfaction
Always putting the customers needs first
Conducting competent and knowledgeable eye test
Greeting customers immediately when they enter store Shows urgency in providing service to customers and satisfying their needs friendly and high customers service oriented eye test
Building a strong relationship with customers by engaging the customers by explaining the Eye Exam Process
Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions
Anticipating the problems before they occur and having a plan of action for them at store level Eye Test Quality Assurance and Sales
Examine eyes, using observation, and instruments, to determine visual acuity and perception, focus and coordination
Responsible for converting the prospective customers into actual customers
Ensure all customers receive accurate diagnosis and appropriate recommendations
Effective communication with all retail associates to ensure seamless customer experience
Inventory Management
Having the basic understanding of the POS system to ensure transactions are properly and effectively processed
Working very closely with various departments in the organization till the product reaches the customer
Approaching customers and keeping the store neatly stacked to avoid shrinkage Security & Hygiene
Ensuring the store and the inventory is neat and clean at all times
Maintaining the necessary safety measures in ensuring the safety of the store and customers
Employees at store level, engaging in the customer experience need to be properly groomed and presentable to the customer Uniforms need to be neat and clean and pressed

Competencies & Educational Qualifications -
Diploma/Degree/Post Graduate Degree holder in Optometry with minimum 0-3 years of relevant experience in the industry
Entrepreneurial thinking mindset Self-motivated and self-directed with an ability to think innovatively
People Management Ability to lead, manage & develop large teams in a fast paced environment
Passion for Results High degree of commitment with bias for execution excellence
Customer Focus Ability to design processes, systems & create an environment for enabling customer delight

Salary Not Disclosed by Recruiter

IndustryRetail / Wholesale

Functional AreaOther


Eye Retail Effective Communication Sales Customer Experience Inventory Management Customer Satisfaction Shrinkage Quality Assurance Store Management

Desired Candidate Profile

Please refer to the Job description above

UGBSc - Any Specialization, Optometry, Diploma - Any Specialization

Company Profile


Lenskart is Indias fastest growing optical business The company was co-founded in 2010 by Peyush Bansal, Amit Chaudhary & Sumeet Kapahi to provide Vision to India 1/3rd of Indias population today needs vision correction and only 25 PERCENT of those in need wear specs Lenskart was founded in 2010 with a vision to solve this problem of eye wear and be the Numero Uno eyewear provider in India With technology integration into the eyewear vertical, and keeping a deep focus on consumer happiness, Lenskart has grown more than 200 PERCENT Year on Year in the last 2 years to be among the top 3 Optical Retail businesses of India today With a 600 people team and revenues of slightly over 100 Cr, the company is continuing to grow 15 PERCENT MOM and changing the landscape of Indian eyewear with its very unique services and products such as

Buying specs online with Virtual Try On Home Eye Check -up service in 7 cities with over 300 eye check-ups every day at consumers houses 150 plus Brick & Mortar Stores pan India (including tier 2 and 3 cities) as centers for people to get their eyes checked and book orders online as well as get their post-sale adjustments done Network of Affiliate Doctors who place orders for their consumers online on the Lenskart platform

Majority of Lenskart eye-frames and prescription lenses are designed in-house and come to consumer directly from manufacturing to retail Post a spectacle order is received, each frame is individually fitted with the respective prescription in companys own in-house state-of-the-art (first in India) manufacturing facility, before it is dispatched By owning the process end to end, company not only provides 1 year warranty on all products sold but also a significant 50 PERCENT price benefit over any other optical chain in India Lenskart raised its first round of funding of 22 Cr INR from IDG Ventures India (IDGVI) in 2011 When company was selling 30 specs a day online In 2013, when company was selling nearly 200 specs online per day, Ronnie Screwvala led Unilazer Ventures, along with IDG again, invested around INR 53 crores in the company Today Lenskart is making nearly 2000 specs a day shipped pan India and has so far shipped over 10 Lac specs across the country Company has recently raised Private equity investment from TPG Growth of 22 million USD to fulfill its vision to be Indias Number One eyewear provider by 2016

A little bit about the team and culture Young passionate team Very numerate and focused on Analytics 80 plus people Tech team in Delhi Regional Offices in Bangalore, Mumbai and Kolkata

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:


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