• Opportunity I TL CDE Service I World's largest Beverage Industry Jobs in Patna,India

  • Careernet

Job Description:

1Manages daily operations of SSC and handles individuals performing similar activities
2Monitor activities performed by executives and directs individuals in case of any discrepancies
3Manages activities through daily/ monthly/ annual dashboards and MIS at executive levels to ensure SLAs are met
4Handles escalations and delegates work load to ensure smooth functioning
5Handle calls when call volumes are high and is able to minimize call drops due to surge in volume
6Ensures quick resolution of tickets (OIF, Pullout request, maintenance request, break down call, etc) by defining KPIs for CDE executives working at SSC Performs a monthly check through reports on ageing of open tickets and time taken to close tickets
7Ensures quick resolutions of escalations arising due to customer disputes, asset mismatch/ missing, break-down and maintenance call escalations
8Reduction in repeat calls for same customer and analysis of problems faced by customer to ensure lower calls from customer Flags vendor servicing and repeat calls with same problem
9Performs checks with QC to ensure document verification Quality
10Shared Services Operations for Non -Voice Processes
11To manage the asset base of CDE for respective territories
12Providing technical service for Coolers, fountains, vendors and ensuring retailer/key accounts satisfaction through service providers,

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Rs 5 - 9 Lakh/Yr
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Careernet
Company Profile
Careernet Technologies Pvt LtdWorlds largest Beverage Industry

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