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Job Description:

Operations Support Locations Gurgaon, India

Categories Customer Care Categories Operations

Job Description

Why American Express

Theres a difference between having a job and making a difference

American Express has been making a difference in peoples lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards

Weve also made a difference in the lives of our people, providing a culture of learning and collaboration and helping them with what they need to succeed and thrive We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community And when theyre ready to take on a new career path, were right there with them, giving them the guidance and momentum into the best future they envision

Because we believe that the best way to back our customers is to back our people Come join us and realize your potential

CEN Operations Support is responsible for performing quality testing and driving controls across India CEN processes through reporting, transactional and call monitoring

Key Responsibilities

Identify high risk behaviors/activities, regulatory and procedural errors through account/call review

Perform analysis and recommend/highlight process improvements to operations

Identify opportunities to drive effectiveness and efficiency

Identify high risk behaviors/activities, regulatory and procedural errors through account/call review

Perform analysis and recommend/highlight process improvements to operations

Identify opportunities to drive effectiveness and efficiency

QualificationsQULIFICATION

Strong knowledge of India CEN Processes Consumer, SAC, Marketing Gate and ECU

Previous quality monitoring testing experience required at call and account level both

Ability to identify opportunities, collaborate with peers to develop solutions and drive these gaps to closure

Ability to work effectively and cooperatively with cross functional and global teams within GSG and across AXP

Must have good communication skills, strong analytical and problem solving skills

Organized with high attention to detail

Strong relationship building and influencing skills

Motivated, results oriented with commitment to deadlines

Positive attitude and flexibility to perform in updating environment

Proficient in PowerPoint, Word, Excel, MIS background is a plus

The Incumbent should have a minimum performance rating of G3/L3 in the last annual performance review The Incumbent should not be on any form of performance review at the time of applying for the job

Should be a Graduate with minimum 24 months in the current role

ReqID 19017142
Schedule (Full-Time/Part-Time) Full-time
Date Posted Sep 13, 2019, 100133 AM

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Company
American Express Banking Corporationarfix

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